Vaco is seeking a Contact Center Engineer to support our clients growing Telephony Platform Team within their Information Technology (IT) department. Their IT team enables the service and contact center teams to effectively and efficiently support our internal and external clients. Please note, this role is 100% onsite M-F in Cincinnati, OH (45202). Remote work is not permitted. A Day in the Life: The Contact Center Engineer will support the core Contact Center applications that enable our client to deliver superior customer experience both internally and externally. This position will serve as the application subject matter expert, partnering with the business to ideate, design, implement and support core functionality as well as future innovation.