Fiserv-posted 9 days ago
$79,000 - $134,400/Yr
Full-time • Mid Level
Onsite • Omaha, NE
5,001-10,000 employees

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. About Your Role: You will be a key contributor in building and supporting the core Contact Center applications, leveraging modern technologies and automation to power exceptional customer experiences—both internally and externally. You will be the go-to expert for application functionality, collaborating closely with business partners to drive innovation, AI adoption, and impactful solutions.

  • Collaborate across business and IT teams to implement and support new capabilities within the Contact Center Technology stack and self-service platforms.
  • Lead efforts to integrate AI-driven automation and natural language processing into Contact Center workflows.
  • Ensure high availability and performance of the Contact Center platform by responding swiftly to issues, questions, and concerns.
  • Participate in systems integration efforts as new needs arise, including cloud-native and hybrid deployments.
  • Design, develop, and implement software applications using Python, Node.js, .NET, or equivalent technologies.
  • Build and maintain CI/CD pipelines and DevOps practices to streamline development and deployment processes.
  • Perform coding, testing, and debugging of applications to ensure optimal performance and scalability.
  • Maintain and improve existing codebases and lead peer review processes.
  • 4+ years of experience in software development.
  • 2+ years of experience in Python, Node.js, .NET, Java, C#, C++, or similar programming languages.
  • 2+ years of experience in SQL databases.
  • 2+ years of experience with CI/CD pipelines and DevOps practices.
  • 2+ years of experience supporting and administering omni-channel cloud Contact Center solutions such as Genesys, NICE, Verint, or Cisco.
  • 2+ years of experience with SIP (Session Initiation Protocol), RTP (Real-time Transport Protocol), and WebRTC (Web Real-Time Communication) technologies.
  • Direct experience implementing Cloud Contact Center solutions in enterprise environments.
  • Experience integrating AI technologies into Contact Center platforms for automation and enhanced customer experience.
  • Strong understanding of integration methodologies, testing, and deployment processes.
  • A natural curiosity and passion for the Contact Center space, with a drive to lead modernization and innovation.
  • Initiative-taker mindset with the ability to proactively partner with both IT and business stakeholders.
  • Experience in the financial services industry and Contact Center/Self Service domain.
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