Cloud Collaboration Platforms Analyst/Administrator
About The Position
Information and Technology Services (ITS) at the University of Michigan has an exciting opportunity for you to join the Collaboration Services support team as a Cloud Collaboration Platforms Analyst/Administrator. Collaboration Services delivers services to all three U-M campuses including Google Workspace, Microsoft 365, Zoom, Slack, Dropbox and more. You will engage with customers, vendors, and other support teams to administer technical platforms, resolve problems, implement new features, create documentation, and deliver exceptional customer service. You will report to the Collaboration Services Manager. ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, work, and be leaders in their fields. ITS works together to provide a cohesive digital experience and seamless support to the U-M community. For more information, please visit our website: https://its.umich.edu/about
Responsibilities
- Administer technical platforms
- Resolve problems
- Implement new features
- Create documentation
- Deliver exceptional customer service
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Industry
Educational Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
