Cloud Architect

StatusNeo • Summit, NJ

300d

About The Position

Striving for excellence is in our DNA. At the core of our identity, the pursuit of excellence defines every action we take. We aren’t just specialists; we are pioneers in Platform and Product Engineering, with a sharp focus on Cloud Native D3 (Digital, Data, DevSecOps). We empower global leaders to envision, craft, and implement software and digital solutions that revolutionize industries.

Requirements

• 8+ years of experience in cloud architecture, with at least 3+ years focused on Amazon Connect and AWS cloud services.
• Extensive experience in designing and implementing complex cloud-based architectures for large-scale systems and migrations.
• Strong experience in Genesys and Amazon Connect migration projects, with a deep understanding of both platforms.

Nice To Haves

• AWS Certified Solutions Architect – Professional or AWS Certified DevOps Engineer is a plus.
• Certification in Genesys Cloud or related contact center technologies is a plus.

Responsibilities

• Lead the design and architecture of the Amazon Connect environment, including integrations with other systems such as CRM, IVR, and workforce management solutions.
• Develop a comprehensive migration plan for moving from Genesys to Amazon Connect, ensuring minimal disruption to business operations.
• Provide technical leadership throughout the migration project.
• Design and implement seamless integrations between Amazon Connect and existing on-premise and cloud-based systems.
• Oversee the architecture of the underlying cloud infrastructure, ensuring that security, data protection, and compliance requirements are met.
• Continuously monitor and optimize the performance of the Amazon Connect platform.
• Develop comprehensive documentation for the architecture, migration processes, and operational guidelines.
• Keep up-to-date with the latest trends and advancements in cloud technologies, contact center solutions, and AWS services.

What This Job Offers