Cloud Architect

StatusNeoSummit, NJ
300d

About The Position

Striving for excellence is in our DNA. At the core of our identity, the pursuit of excellence defines every action we take. We aren’t just specialists; we are pioneers in Platform and Product Engineering, with a sharp focus on Cloud Native D3 (Digital, Data, DevSecOps). We empower global leaders to envision, craft, and implement software and digital solutions that revolutionize industries.

Requirements

  • 8+ years of experience in cloud architecture, with at least 3+ years focused on Amazon Connect and AWS cloud services.
  • Extensive experience in designing and implementing complex cloud-based architectures for large-scale systems and migrations.
  • Strong experience in Genesys and Amazon Connect migration projects, with a deep understanding of both platforms.

Nice To Haves

  • AWS Certified Solutions Architect – Professional or AWS Certified DevOps Engineer is a plus.
  • Certification in Genesys Cloud or related contact center technologies is a plus.

Responsibilities

  • Lead the design and architecture of the Amazon Connect environment, including integrations with other systems such as CRM, IVR, and workforce management solutions.
  • Develop a comprehensive migration plan for moving from Genesys to Amazon Connect, ensuring minimal disruption to business operations.
  • Provide technical leadership throughout the migration project.
  • Design and implement seamless integrations between Amazon Connect and existing on-premise and cloud-based systems.
  • Oversee the architecture of the underlying cloud infrastructure, ensuring that security, data protection, and compliance requirements are met.
  • Continuously monitor and optimize the performance of the Amazon Connect platform.
  • Develop comprehensive documentation for the architecture, migration processes, and operational guidelines.
  • Keep up-to-date with the latest trends and advancements in cloud technologies, contact center solutions, and AWS services.
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