Microsoft-posted 3 months ago
$130,900 - $251,900/Yr
Full-time • Manager
Reston, VA
Professional, Scientific, and Technical Services

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources - including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment - Civilian, Defense, or intelligence community. Microsoft Federal delivers a single unified organization centered around our customer. This organization is a first-of-its-kind for Microsoft, bringing together expertise, knowledge, and insights across our teams. All critical customer functions are brought under the same organizational umbrella, bringing the breadth and depth of our expertise into razor-sharp focus on serving the U.S. Federal Government. We are committed to empowering our teams, building upon our strategic investments, and delivering the technology to achieve federal missions. As our customers pursue their work, from defending the nation, to serving its people in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

  • Lead your team to deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners.
  • Manage the consumption business of Solutions and Support to achieve the business goals and deliver customer value.
  • Coach the team to develop opportunities to drive Customer Success business results.
  • Accelerate Resolution of Customer Blockers by identifying resolutions to issues blocking go-live of customer success projects.
  • Model our culture and values by leading your team through change.
  • Coach your team on driving customer outcomes to help your team adapt and learn.
  • Hire, on-board, develop, coach, mentor and evaluate Azure Infrastructure Architects and Engineers.
  • Build and maintain a diverse and inclusive team of Azure Infrastructure professionals.
  • Ensure your team delivers high quality production deployments that are resilient and successful.
  • Drive operational excellence, including timely consumption opportunity management and high-quality reporting and insights.
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
  • 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
  • Candidates must be able to meet Microsoft, customer and/or government security screening requirements.
  • The successful candidate must have an active U.S. Government Top Secret Security Clearance.
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies.
  • 6+ years experience working in a customer-facing role.
  • 6+ years experience leading technical projects, teams, or functions.
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
  • 5+ years experience in technical sales, engineering, or consultative delivery.
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect
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