Cloud & AI Applications Engineer

Map Ssg•New York, NY

17d•$150,000 - $170,000

About The Position

The Enterprise Applications team is seeking a motivated, technically savvy, and business-oriented professional to serve as the initial point of technical contact for the firm’s cloud-based and AI-powered business applications. This role bridges the gap between business needs and technology solutions, helping departments , configure, optimize, and integrate modern applications while ensuring compliance with the firm’s security and governance standards.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business, or related field (or equivalent experience).
5+ years of experience in application administration, business systems configuration, or similar roles.
Direct, practical experience with AI systems, such as generative AI tools, workflow automation platforms, or AI-enhanced SaaS applications. Examples include, but are not limited to, ChatGPT, Copilot, Harvey, Legora, or similar AI integration frameworks .
Proficient in prompt engineering, AI governance, and compliance frameworks related to AI model usage.
Solid understanding of SaaS concepts, system integrations (APIs, SSO, etc.), and data governance principles.
Demonstrated ability to evaluate and implement AI-driven features, including model configuration, data permissions, and usage governance.
Strong ability to learn new applications quickly, develop subject-matter expertise, and translate technical concepts for non-technical users.
Excellent communication, problem-solving, and interpersonal skills.
Ability to work in a fast-paced environment with competing priorities.

Nice To Haves

Experience working in a professional services or law firm environment is a plus.
Knowledge of legal workflows, document management systems , and enterprise tools such as iManage, Litera, or Intapp.

Responsibilities

Serve as the primary technical owner and first point of technical contact for assigned cloud-based and AI applications.
Develop a strong understanding of each application’s purpose, functionality, and configuration.
Partner with business users to gather, analyze, and translate requirements into actionable technical specifications.
Learn and perform system administration tasks, including user management, data governance, configuration updates, and troubleshooting.
Work with internal IT teams and external vendors to support application integrations, data flows, and enhancements.
Assist Business and Product Owners in planning and implementing new application rollouts, upgrades, and feature adoption.
Develop and maintain documentation, process guides, and assisting with developing user training materials.
Monitor system performance and usage to identify opportunities for improvement.
Stay informed on emerging AI and SaaS technologies relevant to the firm’s business operations and legal practice areas.
Communicate effectively with both technical and non-technical audiences, providing clear updates, recommendations, and training on application capabilities.
Serve as the primary contact with the Information Security team to coordinate and complete security assessments, ensuring that assigned applications meet the firm’s security, compliance, and data protection standards.