Closing Staff Supervisor

$29,120 - $41,600/Yr

Nelson Fitness 1440 - Nashville, TN

Full-time - Mid Level

Nashville, TN

Amusement, Gambling, and Recreation Industries

About the position

The Shift Supervisor at Nelson Fitness will oversee daily operations during assigned shifts, ensuring the team meets sales targets, maintains exceptional customer service, and upholds cleanliness and positive energy in the facility. This role is crucial for fostering a welcoming environment and driving membership sales while leading a motivated team.

Responsibilities

• Supervise and motivate a team of front desk and sales associates to meet performance standards.
• Lead by example in sales efforts and customer interactions.
• Train new team members on sales techniques, CRM systems, and customer service protocols.
• Oversee the utilization of CRM systems to manage leads and ensure appointments are set and followed through.
• Support team members in conducting tours and closing membership sales.
• Assist in developing strategies to drive membership sales and reach team targets.
• Ensure outstanding customer service for all members and prospective members.
• Address and resolve customer issues or concerns during the shift.
• Oversee the maintenance of a clean and inviting facility, ensuring high standards of cleanliness and organization.
• Conduct regular walkthroughs of the gym to identify areas needing attention and ensure equipment is maintained.
• Implement and monitor cleaning schedules for all areas of the gym.
• Handle daily operational tasks, including opening and closing the gym and managing cash flow.
• Collaborate with the General Manager on staffing needs and scheduling.

Requirements

• Previous experience in a leadership role, sales, customer service, or the fitness industry.
• Experience in a gym or fitness-related environment is a plus.
• Strong leadership, communication, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Bilingual (English/Spanish) is a plus.

Nice-to-haves

• Positive, upbeat attitude with a passion for helping others.
• Growth mindset and a desire to learn and develop new skills.
• Ability to handle multiple tasks simultaneously and prioritize effectively.

Benefits

• Bonus based on performance
• Health insurance
• Opportunity for advancement