Closing Specialist (expected pay $85,414 - $105,093) in The Westin Kaanapali Ocean Resort Villas at Marriott Vacations Worldwide

Marriott International•Lahaina, HI

About The Position

Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Closing Specialist , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities Benefit eligibility will vary by position As a Specialist Closing, a typical day will include: Answer Owner questions regarding the use of properties and location amenities; make recommendations given the background information obtained on the Owner through discovery. Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities. Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval). Ensure that signed contract paperwork is accurate and contains all necessary information and documentation. Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking. Uses sales techniques that maximize revenue while maintaining existing guest loyalty, including up-selling. Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures.

Requirements

Available to work a flexible schedule to include weekends and holidays.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Responsibilities

Answer Owner questions regarding the use of properties and location amenities; make recommendations given the background information obtained on the Owner through discovery.
Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval).
Ensure that signed contract paperwork is accurate and contains all necessary information and documentation.
Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.
Uses sales techniques that maximize revenue while maintaining existing guest loyalty, including up-selling.
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.