Upstart Inc.-posted about 1 month ago
Full-time • Entry Level
Hybrid • Columbus, OH
1,001-5,000 employees
Credit Intermediation and Related Activities

The Team: The Home Lending Operations team at Upstart is committed to delivering best-in-class service and operational excellence as we scale our home lending product. This is a fast-growing team working in a pod-based structure composed of both NMLS-licensed and non-licensed team members across a range of experience levels. As a Closing Specialist, you'll be part of a non-licensed team responsible for finalizing HELOC loans. In this role, you'll focus on preparing and sending loan packages, serving as a critical final step in the loan process to ensure accuracy and a smooth closing experience for our customers. While you'll report to an Operations Manager, the role can often be autonomous and designed for professionals who excel in dynamic, fast-paced environments and are eager to take ownership of their work.

  • Coordinate and schedule loan closings with borrowers, are our closing vendors.
  • Monitor your closing pipeline daily to identify missed or at-risk closings and proactively re-engage borrowers and stakeholders as needed.
  • Review closing packages for completeness and flag any missing or incorrect documentation before the closing.
  • Communicate directly with applicants to confirm final details, resolve last-minute issues, or escalate items back to the processing pod when borrower re-engagement is needed.
  • Use tools such as Vesta and Salesforce to manage file progress, document communication, and maintain audit-ready records.
  • Collaborate with internal teams, including Processing,Quality and Recording, to ensure all loan conditions are cleared prior to closing.
  • Contribute to continuous process improvements, especially as Upstart scales its home lending footprint and adds new products and workflows.
  • Ensure compliance with state and federal lending regulation.
  • 1-2 years of experience in loan processing, mortgage operations, or title and escrow service experience.
  • Demonstrated ability to manage a high-volume pipeline, prioritize competing tasks, and meet tight deadlines.
  • Strong attention to detail with experience reviewing financial or legal documentation for accuracy.
  • Effective written and verbal communication skills for coordinating across multiple stakeholders (borrowers and vendors).
  • Proficiency with loan origination systems (e.g., Vesta), Salesforce, and productivity tools.
  • Ability to work standard hours (9 AM - 5:30 PM EST) and occasional weekends as business needs evolve.
  • Reside within 60 miles of Columbus, OH, and able to work from the office at least two days per week.
  • Background in mortgage, home lending, or fintech operations.
  • Familiarity with home equity loan products and associated regulatory timelines (e.g., rescission periods, closing disclosures).
  • Knowledge of key compliance guidelines, such as TRID, RESPA, and state-level notary rules.
  • Experience supporting loan officers or processors in a pod or team-based structure.
  • Adaptable and solutions-oriented mindset, especially in fast-moving or high-growth environments.
  • Competitive Compensation (base + bonus & equity)
  • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
  • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
  • Employee Stock Purchase Plan (ESPP)
  • Life and disability insurance
  • Generous holiday, vacation, sick and safety leave
  • Supportive parental, family care, and military leave programs
  • Annual wellness, technology & ergonomic reimbursement programs
  • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
  • Catered lunches + snacks & drinks when working in offices
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service