Closing Manager

Chick-fil-A•Minneapolis, MN

31d

About The Position

The Closing Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. The Closing Manager is responsible for overseeing and executing daily operations and keeping team members and team leaders accountable for each component of Operational Excellence and our Recipe for Service in the front of house of the restaurant. The Closing Manager's main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members and team leaders in the front and back of house of the restaurant. The Closing Manager will lead by example and set the tone that others will follow. This role is a highly developmental role that is focused on improving restaurant performance by executing Chick-fil-A's vision of being the most caring company.

Requirements

Smile
Create and Maintain Eye Contact
Speak Enthusiastically
Make Emotional Connections with Guests
Reliable transportation
Driven to learn and develop
Takes ownership and is responsible with autonomy
Ability to work in a fast-paced environment
Have the ability to lift and carry 50 lbs on a regular basis
Strong people skills with a desire to serve Team Members
Strong commitment to superior customer service
Evenings and Saturdays
Ability to manage Team Member/Leader behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility

Responsibilities

Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
Improving restaurant sales and financial stewardship
Increasing sales through operational excellence
Training team members and team leaders
Creating new systems and processes to improve restaurant performance
Take ownership over daily kitchen responsibilities to ensure food safety
Creating new systems and processes in the kitchen to improve restaurant performance
Inventory ordering and management
Ability to lead the closing of the front and back of house as needed
Improving guest experience
Assist in talent acquisition
Leadership development of team members and team leaders
Offer immediate and respectful response to Guest's needs
Assist in training of new hires, set the tone for a shift, and act as a role model for our team
Be a friendly, encouraging team player
Excellent communication skills, both written and spoken
Other duties as assigned