Closing Manager Full Time

BJ's Wholesale Club • Jacksonville, FL

1d • Onsite

About The Position

A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. Working closely with the Club Manager and the Assistant Club Managers, the Closing Manager is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that they directly manage. The Closing Manager is responsible for leading the Assistant Closing Manager, Recovery team, and Utility team, providing guidance, support, and oversight to ensure effective performance. In addition to team leadership, the manager is accountable for maintaining policies and procedures, delivering a positive service experience to members, providing Grand Opening Look Daily, (GOLD) standards club conditions and providing leadership and direction within the club. The Closing Manager assists in audit compliance efforts, drives collaboration with Business Partners (BPs), and oversees onboarding, certification, and training to ensure food safety and operational excellence. This role also serves as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts. A valid ServSafe Food Safety Certification is required and must be maintained in good standing. In Florida, this role must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight. Must complete yearly certification for a forklift license. The qualifier certification exam must be taken online with video. BJ’s covers any applicable cost associated and training. BJ’s Wholesale Club is driven by a powerful purpose: we take care of the families who depend on us. More than 8 million members rely on us for unbeatable value and convenience. Headquartered in Marlborough, Massachusetts, BJ’s is a leading membership warehouse club with over 250 clubs, nearly 200 BJ’s Gas® stations and eight distribution centers across 21 states – and growing. BJ’s offers the highest-quality fresh produce, meat, deli and bakery items as well as apparel, electronics, home goods and more – all at unbeatable value. Our members shop how and when they want, whether it’s in our clubs, online or with curbside pickup.

Requirements

• A valid ServSafe Food Safety Certification is required and must be maintained in good standing.
• In Florida, this role must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight.
• Must complete yearly certification for a forklift license.
• 2 years of experience in retail, supermarket, or warehouse perishable operations required.
• Experience in managing inventory turnover and waste reduction strategies.
• Forklift Certification required.
• High school diploma required.
• Basic computer proficiency (MS Word, Excel, Email) required.
• Open shift availability required.
• Must be at least 18 years of age.
• Must maintain all training and required certifications.

Nice To Haves

• college degree preferred

Responsibilities

• Exhibit strong business acumen through strategic thinking and data-driven decision-making.
• Model leadership competencies and act as a champion for growth.
• Provide teams with the information, direction, and support needed to succeed.
• Foster collaboration, provide clear direction, and hold team members accountable.
• Set clear expectations, follow up consistently, and drive execution.
• Consistently fosters a culture of growth by actively developing team members through collaboration, coaching, and empowerment.
• Encourages continuous learning and creates opportunities for others to succeed.
• Demonstrates strong leadership by fostering trust, promoting open communication, and resolving conflicts constructively.
• Builds inclusive relationships that support a collaborative and respectful team environment.
• Support team development through training, feedback, and on-the-job coaching.
• Ensuring learning takes place in the flow of work.
• Promote strategic thinking, ethical decision-making, and inclusion.
• Foster open communication and team trust.
• Celebrate achievements and focus on career growth.
• Ensure daily execution of GOLD Member Standards are met and are consistently reinforcing key service behaviors: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club.
• Observe Member engagement and department execution to ensure premium shopping experience.
• Support team in resolving Member issues and delivering satisfaction.
• Consistently Delivering GOLD Standards in your club.
• Ensuring club is at plan or better for all Bottom Quartile core KPIs relevant to role.
• Meet or Exceed Labor and Supply Plans for your club.
• Using reporting to identify trends and areas of opportunity.
• Acquire a deep knowledge of key metrics and reporting for total club and department performance.
• Oversee Recovery, Utility, Perishables (Produce, Meat, Bakery, Deli, Dairy/Freezer), and overnight prep to ensure readiness for morning open.
• Actively Walk the floor during closing hours to observe and engage with Members and team performance.
• Guarantee Greet, Anticipate, Appreciate (GAA) and Fast, Friendly, Full, Fresh, Clean experience until the last Member exits.
• Validate registers are open, perishable stations are attended, and service areas are operational through final Member transactions.
• Personally resolve or escalate evening Member concerns to ensure satisfaction.
• Monitor closing in-stocks, product rotation, culling, and merchandising in all areas—especially perishables.
• Regularly inspect products for expiration dates and condition, removing any damaged or outdated items to uphold food safety standards.
• Confirm daily cleaning checklists, sweep logs, waste pulls, and safety procedures are completed.
• Schedule and coach Assistant Closing Manager, Recovery and Utility Clerks for optimal coverage and efficient task execution.
• Leverage Hot List, NAFS, Electronic Reports, incorrect price sign reports, pallet tag utilization, productivity dashboards, and department-level reporting to validate execution, prioritize tasks, and maximize team efficiency.
• Ensure sanitation, cold chain, and safety checklists are completed daily and documentation is compliant.
• Ensure departments are clean, stocked, and ready for the next day.
• Identify issues with compactors, refrigeration, and cleaning tools; escalate repairs proactively.
• Reinforce ServSafe, PPE, and department-specific training for new and existing team members.
• Actively support departments in the bottom quartile by ensuring consistent follow-through on action plans and reinforcing daily execution standards to close performance gaps.
• Work closely with ACMs, Club Manager, and Department Leads to improve closing routines and member experience.
• Provide operational support beyond primary scope as directed by club leadership.
• Execute assigned tasks and ensure compliance with product liabilities and company initiatives.
• Follow all safety protocols and procedures to ensure compliance and effective equipment use.
• Demonstrate consistent presence as an essential function of the role to support execution and leadership coverage.

Benefits

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees