Closing Manager - Remote, In Office

Longbridge Financial•Paramus, NJ

2d•$130 - $140•Remote

About The Position

The Closing Manager will report to the Director of Closing, Funding and Post Closing. This position is primarily responsible for all closing activities by leading and supporting a team of closers for our growing retail and wholesale business channels. This critical role is instrumental to the operations organization and will be an integral part of the operations management team. Manage a team of closers whose tasks include preparing closing documents, reviewing closing documents, & providing superior customer service for both retail customers & wholesale partners. This position will require travel.

Requirements

Strong knowledge of all closing regulations including but not limited to RESPA/TILA, Reg B, etc.
Effectively work under time constraints with multiple competing priorities
Ability to multi-task in fast paced environment
Excellent leadership and communication skills
Excellent follow up, problem solving and analytical skills
Ability to proficiently use Microsoft Office software, including Outlook, Word, and Excel
Must be responsible, detail oriented, and maintain reliable follow through
May require long hours/overtime at certain times of the month
Closing experience within the past 3 years
Multi-tasking and prioritization skills necessary
Excellent customer service, time management, communications; oral and written skills a must

Nice To Haves

5+ years management experience a plus
Bachelor’s degree required or equivalent combination of management and closing experience

Responsibilities

Staff Management includes Hiring, Training and Managing teams consisting of 10-20 mortgage closers
Daily/Weekly pipeline management to ensure SLAs are met each day, loans are closed and funded on time, HUDs are balanced and within compliance
Ensure team is preparing closing documents as needed, sending closing documents to appropriate title companies/notaries, partners etc. and ensuring documents meet Investor/Warehouse Bank, FHA, and regulatory requirements
Ability to perform root cause analysis on why loan was closed in error and provide solutions and feedback to Management
Communicate and interact with other department managers, as well as the recruiting department to ensure that staffing needs are in line with capacity plan and profit/loss, and quality of work expectations are met
Work with training, and other department heads to develop training tools for all team members
Notify and work together with underwriting, managers and other department team members of any issues or delays with closing
Communicate effectively with loan officers, account executives, sales support, and wholesale partners to ensure a smooth closing process
Monitor and send daily & weekly production reports with quality and current production challenges to management
Develop strategies to improve process and enhance workflow
Hold weekly department meetings
Establish and maintain a thorough knowledge of all products and investor requirements to ensure quality closing packages, salability to the Investor and FHA insuring
Onboarding calls with Wholesale partners
Complete internal and external audits of HECM and Proprietary programs
Review and edit work instructions as needed as well as update daily checklists
One-on-One mentoring, weekly, monthly, and or as needed, for team members who are not meeting the production and/or quality expectations and develop action plans to address
Motivate and lead team to success using daily recognition, team building activities and positive reinforcement
Travel, Prepare & Present department material to Offsite/Ons-site meetings and Industry Conferences multiple times a year.
Complete and Administer Employee Annual Performance Review