Closing Lead, Title Insurance

Essent Guaranty•Coraopolis, PA

6d•Onsite

About The Position

Essent Group Ltd. (NYSE: ESNT) is a Bermuda-based holding company (collectively with its subsidiaries, "Essent") which serves the housing finance industry by offering private mortgage insurance, reinsurance, risk management products and title insurance and settlement services to mortgage lenders, borrowers, and investors to support homeownership. We are focused on managing risk and dedicated to serving as a strong and fair counterparty. As a company, we bring strong private capital and a commitment to risk management to the mortgage insurance industry. Title : Closing Lead Location: Coraopolis, PA (fully on-site) Lead a team engaged in the process of closing loans to meet production and performance goals. As a dynamic and resourceful professional, we will rely on you to perform the following duties:

Requirements

Bachelor’s degree in related field preferred or equivalent work experience required.
Requires 2-3 years of related experience in mortgage loan processing, preferably in a financial services company.
Maintains flexible hours.
Requires experience delivering exemplary customer service.
Business acumen, leadership, and data-driven decision-making skills.
Requires mathematical acumen to analyze equations.
Interpersonal, oral, and written communication, and presentation skills.
Analytical and problem-solving skills with a customer service orientation.
Ability to work under pressure, prioritize, and multitask in a fast-paced environment.
Project coordination, organizational, prioritization, and time management skills with attention to detail.
Proficiency in MS Office Suite.

Nice To Haves

RamQuest Closing operations system knowledge preferred but not required.
Experience developing and implementing staff training programs and related materials would be an asset.
Coaching, mentorship, and training experience are preferred.

Responsibilities

Lead a team of title closers, providing guidance on procedures and production, and training as needed.
First point of contact to address and resolve any challenges or discrepancies that may arise during the closing process.
Serve as the subject matter expert for Closing Services.
Respond to questions regarding closing documents.
Read and interpret documents (e.g. underwriting guideline matrix, lender’s instructions, trust agreements, purchase contracts, etc.).
Audit 1% of files per week and report findings to manager and team members.
Address inquiries from clients, borrowers and agents professionally and in a timely manner.
Collaborate with team members to find effective solutions and prevent delays.
Stay up to date with industry regulations and legal requirements related to title closing.
Ensure that all transactions adhere to these standards and promptly address any compliance issues.
Excellent verbal and written communication skills, with the ability to interact professionally with various parties to effectively resolve any issues and provide updates on the status of transactions.
Work daily assigned Work in Progress reports to ensure all parties are updated in a timely manner consistent with established standards for service and quality.
Perform other duties as assigned by management.