Closing Coordinator

Doma Technology LLC

21h•Remote

About The Position

We’re looking for a Closing Coordinator with full closer expertise who will primarily serve as the first point of contact for clients. In this role, you’ll spend most of your day on the phone answering questions, resolving requests, and guiding clients through the closing process without the need for handoffs. When not on calls, you’ll support the closer queue to keep files moving. This is a client-facing, high-impact role that requires both strong escrow knowledge and exceptional communication skills to deliver a seamless closing experience.

Requirements

At least two years of current Escrow Officer experience
One or more years of call center or related experience is strongly preferred
Notary optional
Customer obsessed mindset
Fully proficient in processing and managing an escrow file from start to finish
Strong understanding of good escrow practices and knowledge of local regulations and guidelines
Strong ability to develop and maintain business by collaborating with sales and marketing, self-promotion and being customer obsessed
Capable of processing standard sale, subdivision, loan only, exchange, and commercial escrows without assistance
Ability to Identify, obtain and read detail relevant to escrow
Proven ability to be productive, multi-task, and meet deadlines in a high-volume environment
Excellent active listening, verbal and written communication skills with a clear and professional phone manner.
Comfortable using computer systems, CRM platforms, and multi-line phone systems.

Responsibilities

Handle inbound and outbound calls and respond to customer inquiries in an accurate, professional and courteous manner.
Collaborate with Lenders and Consumers to obtain pertinent facts, direct the preparation of escrow instructions, and assist their lenders and/or agents in the consummation of the transaction
Resolve customer issues efficiently, escalating complex cases to supervisors when necessary.
Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction, and quality assurance standards.
Follow established call center scripts, guidelines, and compliance requirements.
Identify opportunities to improve customer experience and suggest process enhancements.
Support production functions by supplementing queue support when not on calls, including:
Conveyance of title- review and clear any items on title
Audits and closes file when all funds and documents are received
Reviews commitment and/or preliminary title report to verify vesting and legal description and reconcile discrepancies
Other escrow duties as assigned/needed
Above all, we are a dynamic team looking for energy and a results-driven mindset to provide unique value as we transform the Title and Insurance industry!

Benefits

We offer a comprehensive package of benefits to eligible employees (FTE, non-contract): medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave.
We currently offer the following benefits to all Full-Time employees:
Work/Life Balance - We encourage taking Paid Time Off (PTO)!
12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start in the following month following your first day of employment
Health Savings Account (HSA)
401K with company match program
Short-Term & Long-Term Disability
Supplemental Life and AD&D Insurance
Critical Illness, Injury and Hospital Insurance
We believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.