Closing Advisor (Settlement Officer) | Maryland

Redfin • Rockville, MD

398d • $63,648 - $95,472

About The Position

The Closing Advisor (Settlement Officer) at Title Forward, a subsidiary of Redfin, plays a crucial role in modernizing the title and settlement industry. This position serves as the main point of contact for customers and real estate agents throughout the settlement process, ensuring a seamless and organized experience. The role involves managing transactions from start to finish, providing exceptional customer service, and guiding clients through the closing process in a hybrid work environment.

Requirements

• Strong customer service background.
• 1 to 3+ years of Settlement Officer experience required.
• Strong written and verbal communication skills.
• Attention to detail and organizational skills in a fast-paced environment.
• Ability to multi-task and prioritize effectively.
• Tech-savvy with quick learning abilities for new programs.

Nice To Haves

• Knowledge of Qualia, Tableau, and GSuite.
• A fun, caring, and humble attitude.

Responsibilities

• Interact and correspond with all parties involved in the settlement process.
• Serve as the main point of contact for buyers, sellers, and agents.
• Manage each file from start to finish, ensuring team members complete their workflows.
• Ensure the process stays organized and all contract contingencies are met.
• Obtain pertinent information from customers/agents for title clearance.
• Provide strong customer service and title knowledge to enhance customer experience.
• Answer the main phone line and explain title quotes and the settlement process.
• Oversee title and closing for all residential projects/clients in the market.
• Manage assigned tasks for yourself and your support team.
• Verify title clearance of assigned files prior to closing.
• Work with the support team on title defects and review entity documents for sufficiency.
• Review closing documents for completeness and accuracy before and after closing.
• Ensure the file is balanced before sending to funding.
• Prepare documents for recording before sending to post-closing.

Benefits

• Competitive compensation packages.
• Generous benefits including paid vacation, medical, dental, and vision insurance.
• Fully paid family leave.
• 15 paid vacation days and 12 paid holidays.
• Paid parental leave and sick leave.
• Flexible spending account and health savings account.
• Life and disability insurance.
• Fertility benefits and Employee Assistance Programs.
• 401(k) employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees