Closer - Homestead Title

Fischer Homes•Erlanger, KY

10d•Onsite

About The Position

As a part-time Closer at Homestead Title Agency, the affiliated title company of Fischer Homes, you will manage residential real estate closing ceremonies in our Indianapolis, Indiana office. The most rewarding part of this role is working directly with customers at the final step of their home-buying journey, ensuring a smooth, enjoyable customer experience. You will thrive in this role if you: Are seeking part-time employment with a flexible work schedule based upon weekly closing demands, which varies throughout the year. Enjoy the routine of consistent, process-oriented workload. Enjoy working with clients and customers, independently scheduling, communicating and leading closing ceremonies. Approach your work with focus, accuracy, and timeliness. Desire to work on multiple tasks in a fast-paced, ever-changing environment. Communicate with internal and external partners clearly to create a positive experience. Prioritize customer satisfaction and professional, attentive service. Are technologically proficient. These skills will be used to: Coordinate, schedule, and manage all aspects of customer closings through mail, email, and phone, ensuring seamless communication and execution. Create and maintain customer files using title company software, ensuring data accuracy and completeness. Ensure accurate and timely closings across all lender types, managing customer touchpoints, closing ceremonies, and post-closing processes to achieve high customer satisfaction. Provide outstanding customer service by proactively addressing inquiries and concerns, ensuring all parties feel confident and informed throughout the closing process. Review and adhere to lender closing instructions to ensure compliance with requirements and timelines. Confirm receipt of proper funds and verify the accurate execution of closing packages. Collaborate to execute Title and Processing Team functions as needed, including title examinations, title reports, title commitments, title documents, recordings, title policies, loan documents, closing documents, and closing files. Ensure compliance with all applicable laws, underwriting standards, industry guidelines, and company policies, best practices, and Homestead policies when making decisions and performing duties. Participate in process improvement initiatives, training, and the adoption of new technologies to enhance efficiency and service quality.

Nice To Haves

Proven experience conducting residential real estate closings, including managing customer-facing interactions.
Knowledge of real estate closings, the title insurance industry, and/or a related field.
Familiarity with the lending industry and lender closing requirements.
Experience with Qualia or similar title, escrow, and closing software.
Notary Public certification
Title insurance license

Responsibilities

Coordinate, schedule, and manage all aspects of customer closings through mail, email, and phone, ensuring seamless communication and execution.
Create and maintain customer files using title company software, ensuring data accuracy and completeness.
Ensure accurate and timely closings across all lender types, managing customer touchpoints, closing ceremonies, and post-closing processes to achieve high customer satisfaction.
Provide outstanding customer service by proactively addressing inquiries and concerns, ensuring all parties feel confident and informed throughout the closing process.
Review and adhere to lender closing instructions to ensure compliance with requirements and timelines.
Confirm receipt of proper funds and verify the accurate execution of closing packages.
Collaborate to execute Title and Processing Team functions as needed, including title examinations, title reports, title commitments, title documents, recordings, title policies, loan documents, closing documents, and closing files.
Ensure compliance with all applicable laws, underwriting standards, industry guidelines, and company policies, best practices, and Homestead policies when making decisions and performing duties.
Participate in process improvement initiatives, training, and the adoption of new technologies to enhance efficiency and service quality.