Closer - Homestead Title

Fischer Homes•Erlanger, KY

About The Position

As a Closer at Homestead Title Agency, the affiliated title company of Fischer Homes, you will lead customer communication and facilitate smooth and efficient closing ceremonies for residential real estate transactions. The most rewarding part of this role is working one-on-one with customers as the final step in securing their dream home. If you find fulfillment in delivering exceptional customer service and ensuring a seamless closing experience, you will thrive in this role. You will thrive in this role if you: Enjoy working directly with customers and guiding them through the home closing process. Approach your work with focus, accuracy, and timeliness. Desire to work with multiple tasks and priorities in a fast-paced environment. Communicate with both internal and external partners clearly to create a positive experience. Prioritize customer satisfaction and provide professional, attentive service to all parties involved in the closing process.

Nice To Haves

Proven experience conducting residential real estate closings, including managing customer-facing interactions.
Knowledge of real estate closings, the title insurance industry, and/or a related field.
Familiarity with the lending industry and lender closing requirements.
Experience with Qualia or similar title, escrow, and closing software.
Notary Public certification
Must obtain Notary Public certification after hire.
Title insurance license
May be required to obtain a title insurance license after hire.

Responsibilities

Coordinate, schedule, and manage all aspects of customer closings through mail, email, and phone, ensuring seamless communication and execution.
Create and maintain customer files using title company software, ensuring data accuracy and completeness.
Ensure accurate and timely closings across all lender types, managing customer touchpoints, closing ceremonies, and post-closing processes to achieve high customer satisfaction.
Provide outstanding customer service by proactively addressing inquiries and concerns, ensuring all parties feel confident and informed throughout the closing process.
Review and adhere to lender closing instructions to ensure compliance with requirements and timelines.
Confirm receipt of proper funds and verify the accurate execution of closing packages.
Collaborate to execute Title and Processing Team functions as needed, including title examinations, title reports, title commitments, title documents, recordings, title policies, loan documents, closing documents, and closing files.
Ensure compliance with all applicable laws, underwriting standards, industry guidelines, and company policies, best practices, and Homestead policies when making decisions and performing duties.
Participate in process improvement initiatives, training, and the adoption of new technologies to enhance efficiency and service quality.