Closer II, Mortgage

Pennymac • Moorpark, CA

99d • $50,000 - $75,000

About The Position

The Mortgage Closer II will be responsible for supporting the Closing function within multiple Channels. As the Mortgage Closer II, you will act as a key contributor to ensure timely closings of mortgage loans while ensuring efficient and effective processes are followed while meeting customer service objectives. The Mortgage Closer II will: Prepare Closing Documents, including the balancing of the Initial and Final Closing Disclosure. Provide assistance in escalated scenarios and mentorship of fellow team members. Be detail oriented while delivering exceptional customer service. Actively engage with various parties to the transaction, including both internal and external resources. Handle routine calls, emails and/or chat responses. Execute daily work queues and escalate as needed. Perform other related duties as required and assigned. Demonstrate behaviors which are aligned with the organization's desired culture and values.

Requirements

• Associate's degree or equivalent work experience
• Minimum 3 years of Mortgage Closing experience required
• Understanding of investor requirements and regulatory standards
• A passion for helping customers achieve their financial and homeownership goals

Responsibilities

• Prepare Closing Documents, including the balancing of the Initial and Final Closing Disclosure
• Provide assistance in escalated scenarios and mentorship of fellow team members
• Be detail oriented while delivering exceptional customer service
• Actively engage with various parties to the transaction, including both internal and external resources
• Handle routine calls, emails and/or chat responses
• Execute daily work queues and escalate as needed
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization's desired culture and values

Benefits

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: Associate degree