Clinician Support Agent - Deerfield

iRhythm•Deerfield, IL

5d•$20 - $25•Hybrid

About The Position

"Boldly innovating to create trusted solutions that detect, predict, and prevent disease." Discover your power to innovate while making a difference in patients' lives. iRhythm is advancing cardiac care…Join Us Now! At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change, and help one another. We are Thinking Bigger and Moving Faster. iRhythm is currently seeking a Clinician Support Agent to join our dynamic team at our Deerfield, IL locations/Hybrid. This is for days, evenings, or night shift positions. We thrive in a fast-paced and collaborative work environment, driven by our passion for delivering innovations that enhance healthcare quality and improve patient experience. We are inviting like-minded individuals to contribute to our mission and join our team today!

Requirements

An associate degree and a minimum of 1 year of related customer service call center OR a high school diploma and a minimum of 2 years of customer service call center, preferably in the medical industry.
At least two days a week of in-office attendance at our San Francisco, CA, or Deerfield, IL IDTF. This is subject to change per business need.
Able to work alternating weekends and shifts.
Prior experience in a healthcare environment, preferably in EKG interpretation.
Proficiency in medical terminology.
Technical proficiency with case management (CRM) systems and Microsoft Office, especially Outlook, Microsoft Teams, and Microsoft Word.
Strong verbal and written communication skills.
Flexibility and adaptability to handle a fast-paced, growth-oriented company environment.
Customer-focused mindset, demonstrating professionalism in challenging situations via phone, email, and online interactions.
Positive attitude and team player
Successful completion of new hire training requirements
Knowledge of medical terminology specific to Cardiology
Able to be CCT certified within 120 days of hire (maximum 3 attempts)
Demonstrated interest and desire to learn rhythm analysis and interpretation

Nice To Haves

Excellent attention to detail
Positive attitude and team player
Ability to use critical thinking skills
Solution-minded with independent thinking and sound judgment skills.
Engaged and motivated, with a magnificent work ethic and a desire to provide high-quality outcomes (reports) to our clients and patients.

Responsibilities

Act as the primary communicator via Phone, Outlook, ZioReports, and Salesforce between our Cardiac Technicians and external cardiac accounts, including hospitals, clinicians, and actual patient populations.
Effectively communicate ECG abnormalities by adhering to physician notification protocols and notifying physicians/clinical personnel as required.
Perform account follow-ups for additional clinical information, such as pacemaker settings and cardiac clinician contact information.
Utilize clinical case management ticket systems to respond, act, and update case status.
Verify process notification MDN criteria and ensure completeness of reports.
Foster communication with internal work partners (e.g., cardiac technicians) and external customers (e.g., hospitals and clinicians).
Meet or exceed the defined performance metrics for the role, encompassing both productivity and the quality of managed cases.
Adhere to HIPAA (Health Insurance Portability and Accountability) Guidelines and Good Clinical Practices.
Maintain compliance with job-specific proficiency requirements.
Undertake other duties as assigned.

Benefits

This is a regular full-time position with a competitive compensation package, and excellent benefits including medical, dental, and vision insurance (all of which start on your first day), health savings account employer contributions (when enrolled in a high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability.
Additionally, we offer: Emotional health support for you and your loved ones Legal/financial / identity theft/ pet and child referral assistance Paid parental leave, paid holidays, travel assistance for personal trips, and PTO iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, an unlimited amount of Linked In Learning classes and so much more.

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