Clinician Support Agent - San Francisco

iRhythm Technologies • San Francisco, CA

233d • $26 - $33

About The Position

At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career. iRhythm is currently seeking a Clinician Support Agent to join our dynamic team at our San Francisco, CA locations/Hybrid. This is for days, evenings, or night shift positions. We thrive in a fast-paced and collaborative work environment, driven by our passion for delivering innovations that enhance healthcare quality and improve patient experience.

Requirements

• An associate degree and a minimum of 1 year of related customer service call center OR a high school diploma and a minimum of 2 years of customer service call center, preferably in the medical industry.
• At least two days a week of in-office attendance at our San Francisco CA IDTF. This is subject to change per business need.
• Able to work alternating weekends and shifts.
• Prior experience in a healthcare environment, preferably in EKG interpretation.
• Proficiency in medical terminology.
• Technical proficiency with case management (CRM) systems and Microsoft Office, especially Outlook, Microsoft Teams, and Microsoft Word.
• Strong verbal and written communication skills.
• Flexibility and adaptability to handle a fast-paced, growth-oriented company environment.
• Customer-focused mindset, demonstrating professionalism in challenging situations via phone, email, and online interactions.
• Positive attitude and team player.
• Successful completion of new hire training requirements.
• Knowledge of medical terminology specific to Cardiology.
• Able to be CCT certified within 120 days of hire (maximum 3 attempts).
• Demonstrated interest and desire to learn rhythm analysis and interpretation.

Nice To Haves

• Excellent attention to detail.
• Ability to use critical thinking skills.
• Solution-minded with independent thinking and sound judgment skills.
• Engaged and motivated, with a magnificent work ethic and a desire to provide high-quality outcomes (reports) to our clients and patients.

Responsibilities

• Act as the primary communicator via Phone, Outlook, ZioReports, and Salesforce between our Cardiac Technicians and external cardiac accounts, including hospitals, clinicians, and actual patient populations.
• Effectively communicate ECG abnormalities by adhering to physician notification protocols and notifying physicians/clinical personnel as required.
• Perform account follow-ups for additional clinical information, such as pacemaker settings and cardiac clinician contact information.
• Utilize clinical case management ticket systems to respond, act, and update case status.
• Verify process notification MDN criteria and ensure completeness of reports.
• Foster communication with internal work partners (e.g., cardiac technicians) and external customers (e.g., hospitals and clinicians).
• Meet or exceed the defined performance metrics for the role, encompassing both productivity and the quality of managed cases.
• Adhere to HIPAA (Health Insurance Portability and Accountability) Guidelines and Good Clinical Practices.
• Maintain compliance with job-specific proficiency requirements.
• Undertake other duties as assigned.

Benefits

• Collaborative & Supportive Team: Join a passionate group of professionals committed to making a positive impact on patient care.
• Growth & Learning: Take advantage of opportunities to further develop your skills in ECG interpretation and cardiac care.
• Hybrid Flexibility: Work remotely while staying connected with your team in a flexible work environment.
• Mission-Driven: Contribute to innovations that improve the quality of healthcare and the patient experience.
• Medical, dental, and vision insurance (all of which start on your first day).
• Health savings account employer contributions (when enrolled in a high deductible medical plan).
• Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts).
• Travel reimbursement for medical care.
• Noncontributory basic life insurance & short/long term disability.
• Emotional health support for you and your loved ones.
• Legal/financial/identity theft/pet and child referral assistance.
• Paid parental leave, paid holidays, travel assistance for personal trips, and PTO.
• 401(k) (with company match).
• Employee Stock Purchase Plan.
• Pet insurance discount.
• Unlimited amount of Linked In Learning classes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Associate degree
• Number of Employees: 101-250 employees