Clinician Support Agent - AT

iRhythm Technologies • San Francisco, CA

280d

About The Position

iRhythm is currently seeking a Clinician Support Agent to join our dynamic team at our San Francisco, CA, office. We thrive in a fast-paced and collaborative work environment, driven by our passion for delivering innovations that enhance healthcare quality and improve patient experience. We are inviting like-minded individuals to contribute to our mission and join our team today!

Requirements

• An associate degree and a minimum of 1 year of related customer service call center OR a high school diploma and a minimum of 2 years of customer service call center, preferably in the medical industry.
• At least two days a week of in-office attendance at our San Francisco, CA, This is subject to change per business need.
• Able to work alternating weekends and shifts.
• Prior experience in a healthcare environment, preferably in EKG interpretation.
• Proficiency in medical terminology.
• Technical proficiency with case management (CRM) systems and Microsoft Office, especially Outlook, Microsoft Teams, and Microsoft Word.
• Strong verbal and written communication skills.
• Flexibility and adaptability to handle a fast-paced, growth-oriented company environment.
• Customer-focused mindset, demonstrating professionalism in challenging situations via phone, email, and online interactions.
• Solution-minded with independent thinking and sound judgment skills.
• Engaged and motivated, with a magnificent work ethic and a desire to provide high-quality outcomes (reports) to our clients and patients.
• Positive attitude and team player.

Responsibilities

• Work a hybrid schedule with 2 days/week on site at iRhythm office location, 699 8th St Ste 600, San Francisco, CA 94103 Hours: 2nd shift 12:00 PM-10:30 PM 4/10 days plus alternating weekends
• Act as the primary communicator via Phone, Outlook, ZioReports, and Salesforce between our Cardiac Technicians and external cardiac accounts, including hospitals, clinicians, and actual patient populations.
• Effectively communicate ECG abnormalities by adhering to physician notification protocols and notifying physicians/clinical personnel as required.
• Perform account follow-ups for additional clinical information, such as pacemaker settings and cardiac clinician contact information.
• Utilize clinical case management ticket systems to respond, act, and update case status.
• Verify process notification MDN criteria and ensure completeness of reports.
• Foster communication with internal work partners (e.g., cardiac technicians) and external customers (e.g., hospitals and clinicians).
• Meet or exceed the defined performance metrics for the role, encompassing both productivity and the quality of managed cases.
• Adhere to HIPAA (Health Insurance Portability and Accountability) Guidelines and Good Clinical Practices.
• Maintain compliance with job-specific proficiency requirements.
• Undertake other duties as assigned.

Benefits

• Competitive compensation package
• Medical, dental, and vision insurance (all of which start on your first day)
• Health savings account employer contributions (when enrolled in a high deductible medical plan)
• Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts)
• Travel reimbursement for medical care
• Noncontributory basic life insurance & short/long term disability
• Emotional health support for you and your loved ones
• Legal/financial/identity theft/pet and child referral assistance
• Paid parental leave, paid holidays, travel assistance for personal trips, and PTO
• Wellness/cultural committee/charity events
• 401(k) (with company match)
• Employee Stock Purchase Plan
• Pet insurance discount
• Unlimited Linked In Learning classes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Associate degree