Clinician Support Agent - AT

iRhythm Technologies-posted 9 months ago

Full-time • Entry Level

San Francisco, CA

Computer and Electronic Product Manufacturing

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iRhythm is currently seeking a Clinician Support Agent to join our dynamic team at our San Francisco, CA, office. We thrive in a fast-paced and collaborative work environment, driven by our passion for delivering innovations that enhance healthcare quality and improve patient experience. We are inviting like-minded individuals to contribute to our mission and join our team today!

Work a hybrid schedule with 2 days/week on site at iRhythm office location, 699 8th St Ste 600, San Francisco, CA 94103 Hours: 2nd shift 12:00 PM-10:30 PM 4/10 days plus alternating weekends
Act as the primary communicator via Phone, Outlook, ZioReports, and Salesforce between our Cardiac Technicians and external cardiac accounts, including hospitals, clinicians, and actual patient populations.
Effectively communicate ECG abnormalities by adhering to physician notification protocols and notifying physicians/clinical personnel as required.
Perform account follow-ups for additional clinical information, such as pacemaker settings and cardiac clinician contact information.
Utilize clinical case management ticket systems to respond, act, and update case status.
Verify process notification MDN criteria and ensure completeness of reports.
Foster communication with internal work partners (e.g., cardiac technicians) and external customers (e.g., hospitals and clinicians).
Meet or exceed the defined performance metrics for the role, encompassing both productivity and the quality of managed cases.
Adhere to HIPAA (Health Insurance Portability and Accountability) Guidelines and Good Clinical Practices.
Maintain compliance with job-specific proficiency requirements.
Undertake other duties as assigned.

An associate degree and a minimum of 1 year of related customer service call center OR a high school diploma and a minimum of 2 years of customer service call center, preferably in the medical industry.
At least two days a week of in-office attendance at our San Francisco, CA, This is subject to change per business need.
Able to work alternating weekends and shifts.
Prior experience in a healthcare environment, preferably in EKG interpretation.
Proficiency in medical terminology.
Technical proficiency with case management (CRM) systems and Microsoft Office, especially Outlook, Microsoft Teams, and Microsoft Word.
Strong verbal and written communication skills.
Flexibility and adaptability to handle a fast-paced, growth-oriented company environment.
Customer-focused mindset, demonstrating professionalism in challenging situations via phone, email, and online interactions.
Solution-minded with independent thinking and sound judgment skills.
Engaged and motivated, with a magnificent work ethic and a desire to provide high-quality outcomes (reports) to our clients and patients.
Positive attitude and team player.

Competitive compensation package
Medical, dental, and vision insurance (all of which start on your first day)
Health savings account employer contributions (when enrolled in a high deductible medical plan)
Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts)
Travel reimbursement for medical care
Noncontributory basic life insurance & short/long term disability
Emotional health support for you and your loved ones
Legal/financial/identity theft/pet and child referral assistance
Paid parental leave, paid holidays, travel assistance for personal trips, and PTO
Wellness/cultural committee/charity events
401(k) (with company match)
Employee Stock Purchase Plan
Pet insurance discount
Unlimited Linked In Learning classes

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