Clinician Secretary - IVF

City Fertility HRM•Claremont, CA

10d•Onsite

About The Position

About the Opportunity We are seeking an experienced and compassionate Doctor’s Secretary to support our busy fertility specialists at our Claremont clinic. This vital role ensures that our clinicians are supported seamlessly so that patients receive informed, transparent, and empathetic care at every stage of their fertility journey.

Requirements

At least 2–3 years' experience in a busy medical or specialist practice
Strong organisational skills with the ability to manage multiple priorities
Excellent verbal and written communication skills
A warm, professional, and patient-focused approach
High attention to detail and accuracy
Confidence using practice management software (Genie experience preferred) and Microsoft Office (Outlook, Excel)
Ability to work autonomously and as part of a supportive team
A polished and professional presentation
Willingness to provide occasional cover during staff leave or additional clinics

Nice To Haves

Genie experience preferred

Responsibilities

Managing the daily operations of the consulting rooms, including preparing rooms, organising files and ensuring clinics run efficiently
Facilitate consulting sessions including welcoming patients, answering phone calls and managing appointments
Coordinate communication with referring doctors, specialists, and other healthcare professionals
Respond to patient enquiries via phone, email, and in person in a timely and empathetic manner
Manage specialist calendars and ensure appointments are scheduled, confirmed, and documented accurately
Maintain and update electronic and physical medical records with precision and confidentiality
Process patient billing, receipting, and Medicare online claims for consultations
Perform general administrative duties including mail distribution, document scanning, and file retrieval
Supporting the Patient and Clinic Services Manager and specialist team with administrative tasks as required