Clinician, C365

Lucet

13d•$65,000 - $80,000•Remote

About The Position

The Clinician, C365 will be responsible for providing excellent clinical customer service by handling incoming telephone contacts from insured, EAP, uninsured callers, and providers. Depending on the nature of the call, the Clinician conducts clinical telephonic focused screenings, provides referrals to appropriate health care and community resources, conducts clinical precertification for appropriate level of care, promotes care transitions activities for members being discharged from higher levels of care, addresses routine inquiries, and strives to reduce obstacles to access to behavior health care.

Requirements

A current, unrestricted license issued by a state or territory of the United States as a Clinical Social Worker, Marriage and Family Therapist, Professional Counselor, Clinical Psychologist or Registered Nurse.
Minimum of 3-5 years of direct clinical care experience with patients in facility-based and/or outpatient psychiatric or chemical dependency treatment
Strong clinical skills
Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.
High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.
Frequent use of computer and phone systems
Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.
A quiet workspace with minimal background noise for calls.
This role requires working from a fixed, designated workspace in your home and does not allow flexibility in work locations even within the home.
A hardwired internet connection is required along with ability to sit for extended periods using company-issued wired headsets and desktop equipment.
Self-motivated and the ability to assume a role in ensuring that all objectives are met
Ability to work independently to complete work assignments and team objectives/goals
Maintains curiosity and an eagerness to explore new knowledge and try new ideas and approaches
Excellent communication and interpersonal skills
Able to manage multiple tasks in a fast-paced, changing environment

Responsibilities

Clinical Assessment, Care Coordination & Decision Support
Apply professional clinical expertise to assess member needs, manage crisis and non‑crisis situations, coordinate care, and collaborate with members, families, providers, and physician consultants to facilitate appropriate treatment and progress.
Conduct utilization management, peer reviews, and medical necessity determinations using standardized clinical tools while supporting timely authorizations and continuity of behavioral health services.
Member, Provider & Stakeholder Engagement
Educate and guide members and providers on behavioral health and EAP benefits, community resources, managed care programs, and organizational policies to promote access, quality service delivery, and optimal health outcomes.
Provide follow‑up, support, consultation, and navigation services while maintaining clear communication and professional relationships across diverse clinical and operational situations.
Operational Excellence, Compliance & Professional Contribution
Maintain accurate, timely documentation and use approved clinical systems, technology, and tools in compliance with regulatory, accreditation, and organizational standards while functioning effectively in a remote work environment.
Demonstrate flexibility, accountability, and professional growth by participating in on‑call coverage, continuing education, peer review processes, committees, projects, and required meetings to support team and program success.

Benefits

Annual compensation between $65,000-$80,000, PLUS an annual performance-based, discretionary incentive.
Comprehensive health benefit options: Medical, dental, and vision coverage
401(k) with competitive employer match
Company-paid life and disability insurance
Paid parental leave and wellbeing incentives
Generous paid time off, including volunteer time
Flexible spending accounts for healthcare and dependent care
Professional development opportunities and tuition reimbursement
Remote work flexibility (role-dependent)
Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.