Clinical Workflow Informaticist

Lunar • San Francisco, CA

1d • Hybrid

About The Position

Lunar is a stealth technology company building a new type of software platform for health systems. We are on a mission to revolutionize healthcare with cutting-edge, AI-powered software designed to help every hospital deliver world-class care for their patients. Our platform is already the core backbone of health systems today, transforming clinical and operational workflows at scale with the world’s first AI-native hospital information system. This next-generation platform is a fundamental rebuild of the information infrastructure that runs health systems. All of it – from doctors, nurses, pharmacists, lab technicians, coders, billers, supply chain, and even patients – Lunar’s software powers everything, soup-to-nuts. We believe that this mission is the moon landing of healthcare – something so consequential and ambitious that most people believe it to be impossible. Backed by Silicon Valley’s preeminent venture capital firms, we believe in the power of a small, high performance team of seasoned professionals operating at the peak of their abilities. We value people who are driven, curious, have sound judgement, and care about doing the best work of their careers. We are looking for a Clinical Workflow Informaticist on the Clinical Applications team to bridge the gap between our clinical users (such as doctors, nurses, pharmacists, physiotherapists, lab technicians) and our technology, ensuring a seamless experience with the Lunar platform. This role will provide expert guidance, training, and support to healthcare professionals, helping them optimize workflows, troubleshoot issues, and maximize the value of our platform in delivering patient care. If that sounds meaningful to you, join us and make an impact on how healthcare is delivered. Over the next 6 months, here are some ways you can make an impact: Support Clinical Users: Lead onboarding and ongoing support for new clinical users, ensuring they can effectively navigate and utilize Lunar. Streamline Support Processes: Develop support workflows and documentation to improve response times and provide scalable solutions for common clinical user challenges. Gather Product Feedback: Gather feedback from frontline healthcare professionals to identify pain points and collaborate with product and engineering teams to drive usability improvements. Facilitate Feature Adoption: Assist in the implementation of new clinical features by providing real-world insights, testing workflows, and ensuring seamless rollout to users. Hands-on Clinical Insight : Leverage your clinical experience to create solutions that support clinicians in providing better patient care while easing the documentation burden.

Requirements

• Clinical Background: Ideally, you are a Nurse Practitioner (NP), Advanced Practice Registered Nurse (APRN), Registered Nurse (RN) or Certified Registered Nurse Anesthetist (CRNA) with nursing experience, preferably in internal medicine or a hospital setting.
• Hospital Experience: Strong experience in hospital environments, with a focus on internal medicine.
• Experience Level: A minimum of 1 year of nursing experience, with 2-3 years total experience in clinical settings.
• Communication Skills: Exceptional written and verbal communication skills, with the ability to describe clinical workflows, train users, and collaborate across teams.
• End-user support experience: Prior experience supporting clinicians or end-users with clinical technology, troubleshooting issues, and guiding best practices in a healthcare environment.
• Attention to Detail: Proven ability to work with precision, especially when configuring clinical templates and order sets that require accuracy and compliance.

Responsibilities

• Support Clinical Users: Lead onboarding and ongoing support for new clinical users, ensuring they can effectively navigate and utilize Lunar.
• Streamline Support Processes: Develop support workflows and documentation to improve response times and provide scalable solutions for common clinical user challenges.
• Gather Product Feedback: Gather feedback from frontline healthcare professionals to identify pain points and collaborate with product and engineering teams to drive usability improvements.
• Facilitate Feature Adoption: Assist in the implementation of new clinical features by providing real-world insights, testing workflows, and ensuring seamless rollout to users.
• Hands-on Clinical Insight : Leverage your clinical experience to create solutions that support clinicians in providing better patient care while easing the documentation burden.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees