Clinical Vendor Specialist

Mass General Brigham • Somerville, MA

1d • Remote

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage. Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills. We are pleased to offer competitive salaries and a benefits package with flexible work options, career growth opportunities, and much more. The ideal candidate has vendor or delegation management experience at a health plan and will have knowledge of NCQA/CMS requirements. Job Summary Responsible for ensuring that all vendors and suppliers meet regulatory, quality, and performance standards. This role involves evaluating vendor performance, conducting audits, and collaborating with various departments to maintain high standards of quality assurance.

Requirements

• Bachelor's Degree required; relevant experience can be considered in lieu of a degree
• At least 2-3 years of experience in vendor management, delegation oversight, and quality within a healthcare setting required
• Strong understanding of healthcare regulations, NCQA and vendor/delegation standards and management practices.
• Excellent analytical and problem-solving skills, with the ability to assess complex situations and recommend effective solutions.
• Exceptional communication and interpersonal skills, capable of building relationships with stakeholders from varied backgrounds
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively.

Nice To Haves

• Proficient in data analysis and reporting tools; experience with compliance management software is a plus.

Responsibilities

• Conduct thorough evaluations of potential and existing vendors to ensure compliance with hospital policies, industry standards, and regulatory requirements.
• Maintain up-to-date records of vendor contracts, certifications, and compliance documentation.
• Plan and execute regular compliance audits of vendor operations and performance, including on-site visits as necessary.
• Identify non-compliance issues and work collaboratively with vendors to develop corrective action plans.
• Serve as the primary point of contact for vendor inquiries and issues, facilitating communication between vendors and hospital staff.
• Collaborate with various departments, including procurement, legal, and clinical staff, to ensure that all vendor-related processes align with hospital standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level