Clinical Trials Assistant

Sonic Healthcare USA•Austin, TX

11d

About The Position

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Position Summary The Clinical Trials Assistant is responsible for overall operational activities in support of Phase I – Phase III clinical trials in a central laboratory setting. Works closely with internal and external project managers to ensure continuity and execution of study requirements. May assist with study setup, collection of investigator information, and specification details upon study startup. Properly stores, retrieves, and ships biospecimen to domestic and international sites. Responsible for troubleshooting and communicating issues to site support personnel or internal systems personnel.

Requirements

Minimum: Associates with 4 plus years’ experience
Experience working in a clinical laboratory pre-analytical department, customer service, or as a laboratory technician
Experience working with clinical research protocols and/or biobanking
Experience with LIMS systems and specimen handling in a CAP, CLIA, or other accredited organization
Demonstrates a sense of urgency with exceptional attention to detail
Flexibility in a team setting and able to interact professionally at all times with colleagues and clients
High degree of integrity as it relates to following SOPs, organizational policies, and execution
Knowledgeable of clinical testing laboratory processes, customer service support, biobanking, shipping and receiving
Adept at troubleshooting LIS systems and communicating complex issues
Exceptional written and verbal communication skills

Nice To Haves

Bachelor’s degree in a biological science (BS/BA)

Responsibilities

Receives sample shipments, accessions, orders, and properly handles samples being referred or internally tested.
Ensures proper storage of biospecimen, retrieves, and ships to domestic and international sites.
Assists project managers in obtaining site and investigator information.
Prioritizes work assignments to meet expected project deliverables.
Provides primary contact with the study coordinator and/or Investigator to assess site requirements (mailing address, emergency phone number, supply needs and training material)
Load study and investigator information into database.
Liaises with global and domestic partners in providing highest level of service.
Communicates delays in supplies or testing with investigator sites.
Provide general information about SRL’s clinical trial services, including education of automatic re-supply and collection kits.
Liaise with study sites/monitors to resolve holds, communicate result alerts, provides trial support information.
Tracks supply orders and communicates with couriers for point of delivery when required.
Attends all assigned study meetings along with the project manager and completes actions items pertaining to study requirements.
Responsible for monitoring workflow to make sure contacts are actioned on hourly basis.