Clinical Trial Travel Coordinator

Direct Travel

4d•Remote

About The Position

At Colpitts Clinical, a Direct Travel company, we’ve been supporting clinical trial patients with care and precision for over 25 years.Trusted by leading biotechnology, pharmaceutical companies, and CROs, we deliver customized travel coordination, trial management, and expense reimbursement. Our commitment to personalized, confidential service—fully compliant with HIPAA and GDPR—ensures patients and caregivers receive seamless, secure support at every step. This is a fully remote position. Candidates from any location in U.S. and Canada will be considered. This junior level position will work closely with the entire clinical team in the US, Canada and UK and report to the Manager of U.S. Clinical Reservations

Requirements

Bachelor’s degree in business, hospitality, or a related field, or an equivalent combination of education and relevant work experience
3–5 years of experience as a Travel Advisor, with demonstrated expertise in client service and travel coordination
Strong proficiency in Sabre GDS is required
Excellent verbal and written communication skills
Proficient in keyboarding and general computer use
Strong time management skills with the ability to juggle multiple projects and priorities
Fast learner with the ability to quickly adapt to new systems and processes
Proven ability to handle sensitive patient information with discretion and professionalism
Experience working in a collaborative, fast-paced, team-oriented environment
Must have legal authorization to work in the United States or Canada without sponsorship
Minimum of 2 -5 years of experience with Sabre GDS
Strong customer service skills, particularly in high-sensitivity situations.
Proficiency in Microsoft Word and Excel.
Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.
Solid knowledge of the travel industry and related services.
Highly dependable, organized, and detail oriented.
Excellent verbal and written communication skills.
Ability to work with empathy and professionalism when supporting patients and caregivers.

Responsibilities

Manage domestic and international travel requests received through our secure HIPAA/GDPR-compliant portal
Book and coordinate all aspects of patient travel, including air, hotel, rental car, sedan service, ground ambulance, and other specialized medical arrangements
Demonstrate empathy and compassion when interacting with patients, caregivers, and clients.
Liaise with pharmaceutical clients to ensure seamless communication and support for sponsored patients
Collaborate with team members and participate in regular meetings to ensure alignment and consistency
Resolve travel-related issues quickly and effectively with a focus on patient care
Apply creative thinking to develop solutions for complex or urgent travel needs
The candidate will go through training to become GCP certified (Good Clinical Practice)