Clinical Trial Recruitment Representative

ICON plc-posted 2 months ago
5,001-10,000 employees
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ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. We are currently seeking a Clinical Trial Recruitment Representative to join our diverse and dynamic team at ICON at our Salt Lake City UT site. This is a PRN (as needed) role. Location: On-Site Salt Lake City UT Job Type: PRN 8:30 AM-4:30 PM Monday-Friday.

  • Answers and places phone calls with potential study subjects to determine initial study eligibility requirements.
  • Explains study protocols to volunteers for each study during phone screening.
  • Maintains accuracy of recruiting database and performs database queries.
  • Responsible for accurate processing of subject registration in the volunteer database and collects all necessary documents needed prior to subject entry to the screening process.
  • Responsible for actioning all voice mail messages from study volunteers.
  • Works as a member of the recruiting team to obtain sufficient numbers of qualified volunteers for each study.
  • Makes confirmation calls for screening appointments and volunteer check-in dates.
  • Notifies study volunteers of study participation status and responds to volunteer questions and comments.
  • Checks in study volunteers for screening appointments and may plan follow-up visits or screening appointments.
  • Assists with training and mentoring more junior team members.
  • Coordinates necessary payments to volunteers and may maintain referral program.
  • High school diploma.
  • 2 years of relevant experience.
  • Past customer service experience preferred.
  • Working knowledge of the drug development process preferred.
  • Working knowledge of medical terminology preferred.
  • Good written and oral communication skills.
  • Basic ability to read and interpret study protocols.
  • Various annual leave entitlements.
  • A range of health insurance offerings to suit you and your family’s needs.
  • Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
  • Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
  • Life assurance.
  • Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
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