Clinical Triage Medical Assistant - Urology

Summit Health CityMD•Fair Lawn, NJ

21h•$22 - $27

About The Position

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians . When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. Schedule: Monday - Friday 830AM - 5 PM Position Summary: The Medical Assistant is responsible for triaging patient concerns over the phone. This role involves assessing symptoms, prioritizing care needs, and providing clinical guidance based on established protocols. The Medical Assistant serves as a critical communication link between patients and providers, ensuring patients receive timely and appropriate guidance while documenting all interactions in Epic.

Requirements

High School Graduate/GED / Equivalent Work or Vocational / Technical School / Diploma, required.
0–1-year related work experience required.
Ability to communicate in English, both orally and in writing, required
Ability to organize and perform multiple tasks in a timely manner, required
Basic proficiency in computer use, required

Nice To Haves

Associate Degree’s preferred.
2-4 years related work experience preferred.
Medical Assistant certification preferred

Responsibilities

Triages high-volume incoming patient calls, assesses symptoms, and provides clinical guidance.
Maintains efficient patient flow.
Communicate with patients in a culturally sensitive, professional manner.
Documents all patient interactions, assessments, and guidance in Epic accurately and promptly.
Directs calls appropriately.
Collects, reviews, and addresses 20+ patient voicemails throughout the day, ensuring timely follow-up and documentation.
Schedules appointments accurately and appropriately according to departmental guidelines.
Effectively communicate clinical questions, concerns or issues to the provider appropriately and promptly.
Send prescriptions and refills electronically as directed by the provider and by understanding prescription control and prescription refill procedures.
Demonstrates strong multitasking abilities.
Understands and performs within scope of practice.
Appropriately enters orders such as labs and medications in the Practice Management System (PMS) and EHR.
Maintains proficiency with department specific equipment, troubleshoots and reports malfunctions promptly
All other duties as assigned
Recognizes and performs duties which need to be performed, although not directly assigned.