CLINICAL TRIAGE ASSISTANT

GALEN MEDICAL GROUP PC•Chattanooga, TN

2d•Onsite

About The Position

Triage - Certified Medical Assistant Galen Medical Group offers several medical specialties throughout the Chattanooga region. We provide quality care and patient-friendly services to adults and children of all ages. Our mission is to elevate the health of our community through multiple medical specialties providing excellent care delivered with wisdom, compassion, integrity, and a commitment to technology, education, and scientific inquiry. We are seeking qualified, like-minded applicants to join our team! Summary/Objective: To provide excellent medical care to patients by collecting medical information, documenting and scheduling patient for an acute office visit or sending to the Emergency Department. Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Answer live phone calls from patients and medically assess the patient’s needs. Collects data accurately and ensures that all information is entered into the patient’s medical record in EHR. Ability to utilize triage note form by queuing patient with questions that pertain to their illness. Knowledge and ability to update patient’s medication lists and help to refill patient’s medications if needed and appropriate. Knowledge of provider’s schedules and preferences with acute patient scheduling. Other Duties/Responsibilities: Process Prescription Refill requests per Physician’s protocol. Performs Ancillary testing: EKG, Spirometry, Cryotherapy, etc. Laboratory testing may include Rapid Tests, Urinalysis, Bilirubin, Auto CBC, and Phlebotomy. Reviews lab and test results. Provide follow up to patient per provider’s instructions. Provide health education to the patient as needed. Performs all duties in compliance with Galen’s clinical policies and OSHA standards. Maintains clean and neat work area. Active participation in process improvement efforts. May be required to assist other team members based on office demands. Recognize and demonstrate cost-effective measures in utilization of supplies and equipment. Knowledge/Skills/Abilities: Promote the mission, vision, and values of Galen Medical Group. Maintain confidentiality of all patient, medical, financial, and legal information. Report to work on time and as scheduled. Wear identification during work hours. Represent the organization in a positive & professional manner. Ability to handle difficult situations involving patients, physicians, or others in a professional manner. Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude. Comply with all organization policies and standards regarding ethical business practices. Participate in performance improvement and continuous quality improvement activities. Attend regular staff meetings and in-services as directed by your manager. Consistently demonstrate the value of team concept. Ability to manage multiple and simultaneous responsibilities. Complete assignments efficiently and in a timely manner. Understands and abides by OSHA, HIPAA & CLIA standards. The above job description is intended to describe the general content of and requirements for this job. It is not intended to be a complete statement of duties, responsibilities, or requirements.

Requirements

High School Diploma or equivalent is required.
Basic Life Support certification
Ability to work in a fast-paced environment.
Ability to multi-task and work as a team player.
Excellent computer skills and experience with Microsoft Office products.
Ability to follow clinical pathways and protocols.
Excellent customer service skills, with the ability to handle higher-stress phone calls.
As part of the Galen Medical Group, the applicant must be a team player and provide excellent customer service while assessing our patient's needs efficiently.
Perform all duties in compliance with Galen Medical policies, HIPAA, and OSHA standards.
Galen Medical Group is a member of the TN Drug-Free Workplace and it is a requirement that we conduct a pre-employment drug screen, as part of the hiring process.

Nice To Haves

Completion of a Medical Assistant course from a nationally accredited institution is preferred.
Three or more years of previous experience in the clinical setting is preferred.
Electronic Medical Record experience preferred.

Responsibilities

Answer live phone calls from patients and medically assess the patient’s needs.
Collects data accurately and ensures that all information is entered into the patient’s medical record in EHR.
Ability to utilize triage note form by queuing patient with questions that pertain to their illness.
Knowledge and ability to update patient’s medication lists and help to refill patient’s medications if needed and appropriate.
Knowledge of provider’s schedules and preferences with acute patient scheduling.
Process Prescription Refill requests per Physician’s protocol.
Performs Ancillary testing: EKG, Spirometry, Cryotherapy, etc.
Laboratory testing may include Rapid Tests, Urinalysis, Bilirubin, Auto CBC, and Phlebotomy.
Reviews lab and test results.
Provide follow up to patient per provider’s instructions.
Provide health education to the patient as needed.
Performs all duties in compliance with Galen’s clinical policies and OSHA standards.
Maintains clean and neat work area.
Active participation in process improvement efforts.
May be required to assist other team members based on office demands.
Recognize and demonstrate cost-effective measures in utilization of supplies and equipment.
Promote the mission, vision, and values of Galen Medical Group.
Maintain confidentiality of all patient, medical, financial, and legal information.
Report to work on time and as scheduled.
Wear identification during work hours.
Represent the organization in a positive & professional manner.
Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.
Comply with all organization policies and standards regarding ethical business practices.
Participate in performance improvement and continuous quality improvement activities.
Attend regular staff meetings and in-services as directed by your manager.
Consistently demonstrate the value of team concept.
Ability to manage multiple and simultaneous responsibilities.
Complete assignments efficiently and in a timely manner.
Understands and abides by OSHA, HIPAA & CLIA standards.