Kaiser Permanente-posted 3 months ago
Santa Clara, CA
Ambulatory Health Care Services

In addition to the responsibilities listed above, this role is also responsible for consent signing for transplant evaluation; applying standardized procedures to administer treatments; monitoring patients medication, providing intravenous (IV) insertions, drawing labs, and lab management; partnering with advanced practice provider (APP) or the primary care provider to resolve any patient concerns; and monitoring of implantable devices.

  • Promotes learning in others by communicating information and providing advice to drive projects forward.
  • Builds relationships with cross-functional stakeholders.
  • Listens, responds to, seeks, and addresses performance feedback.
  • Provides actionable feedback to others, including upward feedback to leadership and mentors junior team members.
  • Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas.
  • Influences team members within assigned team or unit.
  • Adapts to competing demands and new responsibilities.
  • Models team collaboration within and across teams.
  • Conducts or oversees business-specific projects by applying deep expertise in subject area.
  • Promotes adherence to all procedures and policies.
  • Partners internally and externally to make effective business decisions.
  • Determines and carries out processes and methodologies; solves complex problems.
  • Escalates high-priority issues or risks, as appropriate; monitors progress and results.
  • Develops work plans to meet business priorities and deadlines.
  • Coordinates and delegates resources to accomplish organizational goals.
  • Recognizes and capitalizes on improvement opportunities.
  • Evaluates recommendations made; influences the completion of project tasks by others.
  • Facilitates billing initiatives by consulting with various departments on transplant claims questions.
  • Drives collaboration with programs of excellence by establishing effective partnerships.
  • Evaluates and recommends best practices around confirming accurate information is forwarded to POEs.
  • Approves requested communication of authorizations to referring providers, POEs, members, and/or claims units.
  • Drives compliance efforts by ensuring team members maintain the privacy and confidentiality of information.
  • Acts with ethics and integrity; reports non-compliance.
  • Guides others working within the scope of nursing practice and organization policies.
  • Researches and analyzes advancements in the field of transplantation.
  • Shares knowledge with the team to enhance the assessment of needs and problem solving.
  • Participates with physicians to educate staff.
  • Facilitates contract alignment by ensuring contracts are established for Transplant services.
  • Coordinates case management to include continuity of care, inpatient and outpatient care.
  • Implements industry standards and recommends policy updates.
  • Identifies barriers to care and selects appropriate solutions.
  • Shares advanced knowledge with others reviewing newly developed plans of care.
  • Provides pre-transplant and post-transplant care.
  • Coordinates and assists with pre-surgery/transplant evaluation processes.
  • Facilitates services required to obtain approval for procedures.
  • Coordinates the initial follow-up appointment with the surgery/transplant center.
  • Triage patient and provider calls both internally and from transplant centers.
  • Bachelors degree in Nursing.
  • Minimum eight (8) years of experience in transplant.
  • Registered Nurse License (California) required at hire.
  • Basic Life Support required at hire.
  • Advanced Cardiac Life Support required at hire.
  • Knowledge, Skills, and Abilities (KSAs): Information Gathering.
  • Cost Optimization.
  • Written Communication.
  • Confidentiality.
  • Maintain Files and Records.
  • Business Relationship Management.
  • Company Representation.
  • Managing Diverse Relationships.
  • Relationship Building.
  • Mentoring and Coaching.
  • Member Service.
  • Patient Safety.
  • Microsoft Office.
  • Quality Assurance and Effectiveness.
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