Clinical Training Specialist

Cohere Health

1d • $75,000 - $85,000 • Remote

About The Position

Cohere’s Provider & User Management team is responsible for ensuring that provider organizations are supported throughout their lifecycle of using the platform. This role will ensure our 24/7/365 digital library has the right tools and information across all government lines of business. The Clinical Training Specialist position is a crucial role in our organization.
As a Clinical Training Specialist, you will work closely with many teams at Cohere to deeply understand our mission and the providers engaging with Cohere’s products and services. You will need to understand the perspective of provider organizations and the challenges they face. You will use this knowledge to create our training strategy for Cohere’s government lines of business to bring Cohere’s training and education processes to best in class. You will help the team create programs and materials that resonate with providers and members, leveraging both your creative and communication skills.
The Clinical Training Specialist will be highly organized in order to plan and execute all Cohere training sessions and activities at a national scale, successfully engaging thousands of provider organizations to drive adoption of Cohere’s digital platform.

Requirements

• Bachelor’s degree in Nursing, Healthcare, or a related clinical field.
• 5–7 years of experience in a customer service, client-facing, or customer success role.
• 2+ years of experience designing and delivering training programs at scale.
• Experience in healthcare and technology environments; direct experience working with patients and/or providers is a plus.
• Background in clinical content writing, instructional design, and/or training development.
• Experience working with government healthcare programs, particularly CMS, including engagement with provider and/or member populations.
• Demonstrated ability to manage and prioritize a large portfolio of practices, independently focusing efforts on the highest-impact activities.
• Prior experience managing mid- to large-scale projects.
• Strong attention to detail, particularly when creating and maintaining training materials, marketing assets, and collateral.
• Solid understanding of Learning Management Systems (LMS) and the functionality required to deliver best-in-class training experiences.
• Proven ability to deliver training to large audiences, both in-person and virtually.
• Skilled at understanding diverse stakeholder perspectives and addressing challenges clearly and constructively.
• Ability to translate complex information into clear, effective training materials across multiple formats for business users.
• Excellent interpersonal, verbal, and written communication skills.
• Intellectually curious with a continuous improvement mindset toward work and business processes.
• Comfortable working cross-functionally with multiple remote teams.
• Experience using project management tools such as Jira and/or Monday.com.
• Experience creating content for healthcare technology platforms and/or electronic health record (EHR) systems.

Responsibilities

• Ensure best in class live and digital training and education.
• Be responsible for all government onboarding training development
• Build out our LMS and training toolkit to ensure scaling and success.
• Manage the development of engaging training materials and reporting out on metrics support success.
• Continuously review existing training materials/videos and webinars to determine accuracy, effectiveness, and relevance.
• Gain a deep understanding of Cohere’s product and our provider partners to ensure we have the right tools to scale and be best in class.
• Deliver high-quality, professional webinars and other demos remotely.
• Incorporate user feedback to constantly iterate and improve our services.
• Collaborate with clinical SMEs to gather information and translate clinical processes into effective training materials.
• Ensure all training content is accurate, clinically sound, and aligned with regulatory and compliance standards.

Benefits

• Fully remote opportunity with about 10% travel
• Medical, dental, vision, life, disability insurance, and Employee Assistance Program
• 401K retirement plan with company match; flexible spending and health savings account
• Up to 184 hours (23 days) of PTO per year + company holidays
• Up to 14 weeks of paid parental leave
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees