Clinical Training Specialist - Must Have PeriOp Experience

DOCUMENT STORAGE SYSTEMS INC • FL

92d

About The Position

DSS, Inc. is a leading health information software development and systems integration company, offering services and solutions utilized daily by thousands of clinicians and administrative staff across both public and private sectors nationwide. We are currently seeking a Implementation Specialist with PeriOp clinical experience. The Implementation Specialist promotes DSS Inc.’s mission by providing the highest level of care and training to our clients. Experienced candidates will be well versed in Perioperative care and hands on implementation of EHR software. Being an RN or LPN with Operating Room experience is preferred. When not on-site, candidate will work from home in a dedicated workspace and must have reliable internet service.

Requirements

• 3+ years prior software implementation experience
• Prior EMR / EHR implementation
• Skilled in client process and training activities with 100% client focus and strong commitment to following up on client issues until resolution
• Ability to identify the importance or impact of issues and situations occurring within a clients workflow process and takes appropriate actions to suggest or introduce alternative processes or resolutions
• Ability to effectively organize time while identifying barriers to progress, proposing solutions and setting priorities
• Excellent listening skills and clear and concise presentation skills
• Proficient in Microsoft Office Products (Word, Excel, PPT)
• Aptitude for understanding technical processes and the ability to learn new software as needed
• Hands on implementation experience in a hospital or clinical setting

Nice To Haves

• Prior VA Experience
• E-Learning development
• Fluent in the terminology used in the technical specialty that the product has been designed to support
• Professional training in a medical discipline
• Prior VA or commercial Implementation experience
• Training Focused Certifications

Responsibilities

• Travel approximately 36 weeks per year to include weekends and holidays when necessary while abiding by Training Services Department Employee Handbook
• Responsible for making travel arrangements in accordance with DSS and Training Services policy
• Creation and delivery of Training Plans, Class Agendas, Web Based Presentations and Training Materials
• Reviews application set up with appropriate staff
• Provide on-site, in person training in both classroom settings and one on one mentoring formats
• Provide on-site support during customer Go Live
• Delivers product demonstrations to potential or existing clients as well as internal staff
• Submits signed, on-site certification documents upon completion of training
• Timely and accurate submission of Training Reports, monthly expenses and timekeeping
• Assists Product Training Coordinator with scheduling onsite and remote training to be completed within contracted timeline
• Responsible for verbal and written communication with clients and documentation of work activities and work processes
• Participates in internal and external Site Kick Off calls
• Attends Scrum Calls, Sprint Planning Sessions, Core Team Meetings, Development Planning Meetings as directed
• Participates in Quality Assurance Testing and troubleshooting of product
• Assists Documentation Department in the creation of Product Manuals
• Gathers requirements for workflow process and is involved with the configuration of application
• Works on Home Based Assignments when not on the road as given by the Training Manager or Director
• Cross train on other products as assigned by Training Director
• Abides by policies set forth in DSS and Departmental Handbook including Timesheet and Expense submissions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees