Clinical Training Analyst

Mosaic Health

149d • $55,000 - $70,000

About The Position

The Clinical Training Analyst supports the education, professional development, and workflow optimization of clinical staff across the organization. This role requires a background in outpatient clinical care, training development and delivery, EMR experience, and technical skills to deliver clinical training to a wide range of health professionals throughout the organization. The Analyst works closely with clinic staff to implement training, assess learners’ skills and knowledge in a variety of areas including use of the EHR, best clinical practices, and quality and compliance, while also evaluating and fine-tuning clinical workflows to standardize and improve efficiency. The ideal candidate will be located in either the Central or Eastern time zone.

Requirements

• Active MA certification or Clinical licensure LPN or RN required
• 5 years’ experience in a primary care setting preferred
• 3 years’ experience in a clinical training role preferred
• Experience working with an EMR system required (Athena and NextGen preferred)
• Skilled in basic technological troubleshooting
• Experience training both in-person and virtually
• Experience developing both written and audiovisual curriculum and training materials
• Experience utilizing various training methods in both group and one-on-one settings
• Skilled in Google Suite
• Experience collaborating with practice managers, providers and department directors
• Skills with various LMS platforms such as Articulate, Vyond, Bridge and developing eLearning materials
• Skills in project management preferred

Nice To Haves

• Demonstrated ability to use an experiential approach to training
• Ability to create a safe space for learning for people of all experience levels
• Ability to tailor one’s teaching style to the individuals in the room
• Ability to champion the use of technology and help staff overcome roadblocks to adoption
• Ability to champion the adoption of new clinic workflows
• Ability to disseminate information in a manner that is easy to absorb
• Ability to utilize excellent interpersonal skills to build effective working relationships
• Ability to be adaptable and resilient in a rapidly changing work environment
• Ability to be creative and innovative in a fast-paced environment

Responsibilities

• Design and deliver high-quality clinical education to team members
• Train employees on front and back office workflows, clinical skills, point-of-care tests, phlebotomy, and use of the NextGen application
• Evaluate, develop and fine-tune clinical workflows to standardize and improve efficiency among the care center network
• Collaborate with clinical operations leadership, quality, compliance, managed care and care center teams to review, evaluate, manage and implement enhancement requests
• Define requirements for iterative process improvement, change management, workflow implementation and optimization
• Assume ownership of, provide guidance for, and influence the direction of clinical operations care procedures, protocol and process requirements
• Create and review project deliverables, including workflows and process models, business requirements, and business rules
• Resolve clinical workflow issues, lead sessions to get teams on board with solutions
• Analyze workflow issues as it relates to applications and service line integrations
• Support and develop project deliverables to identify functional, system and performance requirements related to enterprise and integration projects
• Facilitate ongoing clinical workflow optimization redesign workshops with clinical teams, business units and technical partners
• Evaluate system designs for functional and integration integrity
• Create and lead pilot site project plans
• Develop expertise in the various application systems, i.e. NextGen, Care360, Curago

Benefits

• Compensation: $55k - $70k/annual salary (national average, premium markets may vary)
• Requires up to 50% travel (both in and out of state)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree