Clinical Technician II

WVU Medicine-posted about 2 months ago
Full-time • Entry Level
Bensley, VA
101-250 employees
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Responsible for securing patient data based upon comprehensive data elements, financial education/counseling, insurance verification, provision of clinical information for pre-certification, authorization and third party claims management. Interviews patient for clinical, financial, and history information and arranges appropriate clinical care. A Clinical Pharmacy Technician will work independently gathering and submitted patient information with oversight of a pharmacist as needed. They will be responsible for performing pharmacy related functions in compliance with departmental policies and procedures that provide optimal pharmaceutical care.

  • Drafts various correspondence letters and sends to referral source when necessary.
  • Gathers and documents patient demographics, insurance information, needs assessment, patient history, and other data as needed.
  • Initiates refill/follow up calls and schedules delivery as needed
  • Provides information and answers to patient/caregiver questions and refers to clinician when appropriate or requested.
  • Identifies all patients requiring pre-certification or pre-authorization at the time services are requested or when notified by another hospital or clinic department.
  • Contacts insurance company or employer to determine eligibility and benefits for requested services.
  • Maintains patient records in a timely and complete manner.
  • Assists the pharmacist with the process of filling and labeling the prescriptions.
  • Calculates initial measurements for compounds and maintains compounds logs.
  • Provides monographs and other required medication guides with each prescription.
  • Maintains proper storage of medications (i.e. security, temperature controlled items, etc.).
  • Demonstrates the knowledge and skills necessary to communicate to the infant, pediatric, adolescent, adult and/or geriatric patient per the established age-specific education/standard.
  • Works with coordinators and manager to develop and attain quarterly objectives.
  • Maintains confidentiality according to policy when interacting with patients, physicians, families, co-workers and the public regarding demographic/clinical/financial information.
  • Communicates problems hindering workflow to management in a timely manner.
  • Assists in the training of pharmacy technicians
  • Initiates charge anticipation calculations. Accurately identifies anticipated charges to assure identification of anticipated self-pay portions.
  • High school diploma or Equivalent.
  • One of the following: One (1) year of Pharmacy Technician or healthcare related experience AND - Be Nationally certified (PTCB or EXCPT) - Registered with the state Board of Pharmacy as a Pharmacy Technician upon hire (except PA). OR Three (3) years Pharmacy Technician or healthcare related experience AND - Nationally certified (PTCB or EXCPT) within 15 months of hire AND - Registered with the state Board of Pharmacy within 15 months of hire (except PA). - Registered with the state Board of Pharmacy as a Pharmacy Technician trainee upon hire (except PA).
  • Must complete job specific competencies or obtain specialty certification within 90 days of hire.
  • Must be able to use computers and software applications.
  • Must be able to work accurately, efficiently, and safely in a fast-paced environment.
  • Must be polite and respectful when communicating with staff, physicians, patients and families. Must approach interpersonal relations in a positive manner.
  • Must demonstrate flexibility to meet the needs of department or hospital in regard to changes in work volume, planned change, scheduling changes and emergency call-backs (i.e. weather or disaster).
  • Must be able to communicate effectively verbally and in writing and place high emphasis on customer service.
  • Associates degree OR Post high school education in a science field of study OR graduate of a pharmacy technician training program.
  • Knowledge of drugs, drugs dosing, side effects, indications, contraindications and proper administration preferred.
  • Knowledge of rules, policies and regulations related to the disbursal of pharmaceutical drugs preferred.
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