Clinical Team Lead

CVS Health

4d

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary The Team Lead is accountable to leadership to support the day-to-day operations of the team. This position has no supervisory oversight of staff, but requires a solid understanding of the workflows, policies, and procedures to ensure the team is producing at a successful level. The Team Lead supports the onboarding of new staff as well as quality monitoring, assignment triage and leading projects as assigned. The Team Lead is a single point and first line of contact for staff for clinical issues. The Team Lead provides ongoing communication and updates to leadership and contributes and participates in team meetings. The Team Lead role encompasses the following (not an all-inclusive list): -Promote cooperation and team building between all department members -Serve as a resource to team members -Serve as a content model expert and mentor to the team regarding practice standard, quality of interventions, problem resolution and critical thinking -Ensure adherence to plan sponsor performance targets -Develop, implement, and support program policies and procedures -Utilize critical thinking skills to raise the level of team’s performance -Mentor the team; monitoring and providing feedback regarding performance relative to best practices -Act as a role model for the Aetna values, particularly regarding company policies on confidentiality -Communicate effectively with a variety of audiences -Well organized and able to prioritize tasks -Support a positive work environment that promotes the concept of teamwork -Support to Supervisors as directed -May have responsibility for their own case load work -Respond to issues and inquiries as needed -Sedentary work involving periods of sitting, talking, hearing, work requires visual acuity to perform close inspection of handwritten and computer-generated documents as well as a PC monitor

Requirements

• Must have active current and unrestricted Independent Behavioral Health clinician Licensure (LCSW, LPCC, LMFT, LPAT, LPC) in state of Louisia or a Registered Nurse (RN) with unrestricted state license in state of Louisiana or compact state licensure with psychiatric specialty experience
• 5+ years clinical practice experience, e.g., psychiatric hospital, residential or behavioral health treatment setting.
• 2+ year’s managed care experience is required
• 2+ years of experience with personal computer, keyboard navigation, and MS Office Suite applications.
• 2+ years of healthcare management experience required (preferably in a managed care setting)
• 1+ year Electronic Medical Record documentation experience
• Must be willing and able to work Monday through Friday 8am to 5pm in CST with flexibility to work outside of the standard schedule based on business needs, including occasional rotating weekend and holiday schedules.

Nice To Haves

• Prefers someone who reside in Louisiana
• Managed care/utilization review experience preferred
• Experience in a behavioral health inpatient setting
• Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment
• Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding
• Team lead experience

Responsibilities

• Promote cooperation and team building between all department members
• Serve as a resource to team members
• Serve as a content model expert and mentor to the team regarding practice standard, quality of interventions, problem resolution and critical thinking
• Ensure adherence to plan sponsor performance targets
• Develop, implement, and support program policies and procedures
• Utilize critical thinking skills to raise the level of team’s performance
• Mentor the team; monitoring and providing feedback regarding performance relative to best practices
• Act as a role model for the Aetna values, particularly regarding company policies on confidentiality
• Communicate effectively with a variety of audiences
• Well organized and able to prioritize tasks
• Support a positive work environment that promotes the concept of teamwork
• Support to Supervisors as directed
• May have responsibility for their own case load work
• Respond to issues and inquiries as needed

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees