Clinical Team Lead - Work at Home

CVS Health

8d • $60,522 - $129,615 • Remote

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary The Team Lead is accountable to leadership to support the day to day operations of the Behavioral Health Medicare Concurrent/ Medicare Duals teams. This position has no supervisory oversight of staff, but requires a solid understanding of the workflows, policies and procedures to ensure that both teams are producing at a successful level. The Team Lead supports the onboarding of new staff as well as quality monitoring and assignment triage. The Team Lead is a single point and first line of contact for staff for clinical issues. They may lead projects as assigned. The Team Lead provides ongoing communication and updates to leadership and contributes and participates in team meetings. The role requires promoting cooperation and team-building between all department members. Duties included but not limited to the following: Serve as a resource to team members Serve as a content model expert and mentor to the team regarding practice standard, quality of interventions, problem resolution and critical thinking Develop, implement and support program policies and procedures Utilize critical thinking skills to raise the level of team Performance Mentor the team; monitoring and providing feedback regarding performance relative to best practices Act as a role model for the Aetna values, particularly regarding company policies on confidentiality Communicate effectively with a variety of audiences Well organized and able to prioritize tasks Support a positive work environment that promotes the concept of teamwork Support to Supervisors as directed May have responsibility for their own case load work Respond to issues and inquiries as needed

Requirements

• 2-3 years clinical and managed care experience
• Requires proficiency with computer skills which includes navigating multiple systems and keyboarding
• Active unrestricted State Licensure in applicable functional area. (eg RN, LPC, LCSW)

Nice To Haves

• Proven track record of subject matter expertise
• Ability to mentor and support staff to meet business needs
• Exceptional communication skills
• Time efficient and highly organized

Responsibilities

• Serve as a resource to team members
• Serve as a content model expert and mentor to the team regarding practice standard, quality of interventions, problem resolution and critical thinking
• Develop, implement and support program policies and procedures
• Utilize critical thinking skills to raise the level of team Performance
• Mentor the team; monitoring and providing feedback regarding performance relative to best practices
• Act as a role model for the Aetna values, particularly regarding company policies on confidentiality
• Communicate effectively with a variety of audiences
• Well organized and able to prioritize tasks
• Support a positive work environment that promotes the concept of teamwork
• Support to Supervisors as directed
• May have responsibility for their own case load work
• Respond to issues and inquiries as needed

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
• For more information, visit https://jobs.cvshealth.com/us/en/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees