Clinical Team Assistant

Serenity Hospice • Salem, OR

98d

About The Position

Serenity Hospice is seeking a Clinical Team Assistant for our Salem team. Looking for meaningful work with supportive leadership and great benefits? At Serenity Hospice, we help families through their toughest moments - and we support our nurses every step of the way. We prioritize connection over quotas, to build trust and truly focus on care.

Requirements

• Three to five years' experience in clinical records management, preferably in hospice care operations.
• Two years manager or supervisory experience in hospice, home care or other healthcare fields.
• LVN/LPN license preferred, but not required.
• Prior use of Electronic Medical Records (EMR), preferred.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order.
• Experience with insurance billing and ICD-9/10 Codes.
• Strong managerial, communication, and interpersonal skills with the potential and attitude for learning and growth.
• Must have excellent observation, good judgment, and excellent written/verbal communication skills.
• Understands hospice philosophy and issues of death/dying.
• Must be well organized, accurate, and attentive to detail.
• Knowledge of pertinent state, federal, and local regulatory requirements.
• Exhibits organizational skills and is systematic in carrying out intake duties.

Responsibilities

• Directly manages the Clinical Team Assistants, supervising the timeliness of daily, weekly, and monthly CTA duties and workflow.
• Interviewing, hiring, terming, and training new CTAs in their responsibilities.
• Reviewing schedules and managing labor costs and overtime.
• Completing annual performance reviews and competencies.
• Observing and evaluating employees and work procedures to ensure quality standards and service is met.
• Review medication orders, certifications, recertifications, and verbal admit order form.
• Works directly with physicians to obtain orders for CTIs, addendums and medication review for HEAs.
• Take verbal orders as needed and follow appropriate protocols to ensure completion.
• Evaluates and audits charts to ensure highest quality of charting.
• Communicate any deficiencies with Branch Leadership and Compliance Team.
• Review medical records from the local level to ensure proper documentation to maximize quality of care, compliance, and reimbursement.
• Monitors aged unsigned physician orders and submits second and third requests for signed orders to overdue physicians.
• Schedules and lead bi-monthly Bill Hold meetings to review agency Bill Holds and collaborates with Clinical Leaderships Teams to obtain what is needed to release unbilled Claims.
• Supervises the use of the clinical records information system and maintains a comprehensive working knowledge of the system including upgrades and enhancements.
• Responsible for maintaining patients' charts according to branch policy.
• Assists the Executive Director and supervisors in the support of the field staff and ensure scheduling and client needs are met.
• Perform other duties as assigned.

Benefits

• Great culture and team atmosphere
• Comprehensive benefits effective on the first of the month
• 401(k) retirement plan with a generous company match
• Generous time off accruals
• Mileage Reimbursement
• Paid holidays
• Tuition Reimbursement
• Employee Referral Program
• Merit Increases
• Employee Discount Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Nursing and Residential Care Facilities
• Education Level: No Education Listed