Clinical Systems Training Coordinator - Pediatrics Central Administration

Washington University in St. Louis

100d • $49,700 - $82,100

About The Position

The position involves designing, developing, and delivering training curricula and lesson plans tailored to system workflows and service excellence. The role includes conducting training in classroom settings, through interactive workshops, and via hands-on support. The individual will create and maintain clear, user-friendly training resources such as tip sheets, job aids, and reference guides, while building staff confidence and competence in using clinical systems to ensure high-quality patient service.

Requirements

• Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
• Relevant experience of 3 years.

Nice To Haves

• Analytical Thinking
• Billing Compliance
• Conceptualization
• Customer Service
• Data Compilation
• Data Organization
• Electronic Referrals
• Epic Systems
• Insurance Authorizations
• Insurance Verification
• Interact with All Levels of Management
• Interpersonal Communication
• Interpersonal Interactions
• Medical Billing
• Microsoft Excel
• Microsoft Office
• Microsoft PowerPoint
• Oral Communications
• Prioritization
• Social Interaction
• Supervisory Management
• Written Communication

Responsibilities

• Trains new and existing staff on processes.
• Provides refresher training and new software update training.
• Audits billing staff for accuracy and consistency in billing processes.
• Records and documents training processes.
• Performs billing role as an Epic software team leader.
• Shares knowledge of billing software and processes.
• Demonstrates proficiency in Pathway/Portals for patient authorization.
• Steers and coordinates Epic ticket issues.
• Develops policies and procedures for billing staff.
• Plans, promotes, and troubleshoots issues in collaboration with staff.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs, and courses.
• 4 weeks of caregiver leave to bond with a new child.
• Tuition coverage for employees and their families.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree