Clinical Systems Support Analyst II (Radiology / Linux)

Intelerad

81d

About The Position

The Systems Support Analyst II is a seasoned technical professional responsible for resolving complex issues, ensuring the optimal performance of enterprise applications, and delivering high-level customer support. This role involves acting as a subject matter expert on core systems, mentoring junior analysts, and working closely with cross-functional teams to drive continuous improvement in application support and service delivery. The ideal candidate possesses advanced troubleshooting skills, deep technical expertise, and a proactive mindset focused on delivering customer-centric solutions.

Requirements

• Bachelor’s degree in computer engineering, information systems, or a related field, or equivalent professional experience
• Minimum 3+ years in a technical support, systems administration, or application analyst role
• Exceptional troubleshooting and root cause analysis skills across application, database, and network layers
• Strong customer service orientation with excellent verbal and written communication skills
• Experience with support ticketing systems such as ServiceNow (preferred), Salesforce ServiceCloud, or ZenDesk
• Advanced understanding of healthcare interoperability standards such as PACS, RIS, DICOM, HL7, and IHE
• Proficiency in Windows Server environments (2012, 2016, 2019, 2022+), Active Directory, networking fundamentals, and SQL-based systems
• Working knowledge of Linux systems and medical informatics architecture, including VMware and storage technologies
• Experience with relational databases including PostgreSQL, SQL Server, and/or Oracle
• Ability to work independently with minimal supervision in a high-paced, regulated environment

Nice To Haves

• Industry certifications (e.g., Microsoft, VMware, Cisco) strongly preferred
• Red Hat Certified System Administrator (RHCSA) or equivalent Linux certification
• Fluency in additional languages; French is a strong asset
• Experience supporting mission-critical applications in regulated industries such as healthcare or life sciences

Responsibilities

• Serve as an escalation point for complex technical issues from Level I analysts and end-users
• Troubleshoot and resolve advanced application, system, and integration issues, collaborating closely with internal teams and external vendors as needed
• Provide technical mentorship and support to junior team members, contributing to knowledge sharing and skill development
• Work with system administrators and customer IT teams to optimize application configurations and workflows
• Ensure accurate handling of sensitive patient data in compliance with HIPAA and other privacy regulations
• Analyze trends in support cases to identify root causes and recommend long term solutions
• Author and maintain internal knowledge base articles and technical documentation for both support teams and end-users
• Participate in and occasionally lead cross-functional incident response and resolution efforts
• Support customer go-lives, software upgrades, and system migrations, offering both remote and onsite assistance as needed
• Ensure ongoing compliance with quality standards and regulatory requirements, including FDA regulations, ISO 13485, and related standards
• Handle incoming client calls and provide direct phone support, ensuring professional and effective communication while resolving technical issues
• Work evening and weekend shifts as part of the regular schedule
• Participate in an on-call rotation, providing advanced support outside of regular business hours (including overtime, holidays, and weekends)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees