Clinical Systems Learning Educator Full Time Days

East Tennessee Children's Hospital Association•Knoxville, TN

About The Position

BASIC PURPOSE OF THE JOB Under direct supervision, presents clinical systems learning and ongoing educational programs. Presents classroom education following guidelines outlined in training manual, provides support to end users and assists in identifying additional training needs. Assists with maintaining training materials and consistently accomplishes assigned tasks according to project deadlines, schedules, and quality standards. REPORTS TO Manager, Clinical Informatics & Learning JOB REQUIREMENTS Supervisory Responsibilities: No

Requirements

Minimum Education: Associate degree in computer science, information technology, nursing or related field.
License/Certification Required: No
Minimum Work Experience: Two years’ experience in Information Technology, clinical operations, or related field
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Excellent oral and written communication skills.
Service oriented.
Able to work independently.
Is proactive and makes routine decisions independently.
Must have above average problem-solving skills.
Excellent organizational, time management and customer service skills.
Proficient in MS Office, Outlook, Excel and PowerPoint and other computer applications.

Responsibilities

Arrives prior to scheduled training classes to prepare classroom, including setting up training environment and other logistics.
Under direct supervision, delivers classroom training such as new hire training, transfers, refresher training, optimization training, upgrade training.
Delivers standardized, instructor-led, scripted training curriculum to end users.
Conducts engaging and effective training sessions to diverse audiences.
Completes trainee competency assessments post training.
Documents and tracks attendance and competency assessment after each class.
Completes required documentation related to each class session.
Incorporates principles of adult learning in training classes.
Assesses training needs before, during, and after training.
Makes necessary adjustments to training delivery based on student and training team feedback.
Provides support to staff and Providers as assigned.
Assists in assessment of learning needs to provide customized training.
Identifies issues and concerns, communicating back to the training team for discussion/resolution.
Identifies trends that may require additional training focus, Policy & Procedure modifications, system modifications, etc.
Promotes effective, efficient use of the EHR software.
Serves as a change agent to promote, effect, and support change in workflow and behaviors related to clinical information systems.