Clinical Systems Domain Architect - Digital Experience - Remote

Sentara Health • Independence, MO

6d • Remote

About The Position

We are seeking an experienced Patient & Digital Experience Domain Architect to join our Clinical Systems Domain Architecture team. This highly visible role is responsible for shaping and advancing the digital front door and end-to-end patient experience across Sentara. The Architect will partner closely with executive, clinical, operational, and technical leaders to design and drive a cohesive, patient-centered technology strategy that improves access, engagement, and experience. This role focuses on thoughtful architectural design across scheduling, registration, referrals, authorizations, communications, and digital engagement tools - ensuring solutions are intuitive, scalable, and aligned with organizational goals. The Patient & Digital Experience Domain Architect supports enterprise architecture strategy by designing and governing domain-level architecture and driving the long-term technology roadmap for patient-facing and digital experience platforms. The role provides architectural leadership and solution guidance, helping ensure digital experiences reduce friction, improve access, and create a consistent experience for patients across all channels. Domains & Technologies in Scope Epic Patient Experience Platforms: Prelude Cadence MyChart Welcome Cheers Campaigns Interconnect Digital Front Door Capabilities: Online scheduling and registration Referrals and prior authorizations Patient communications and outreach Chatbots and conversational tools AI-assisted digital workflows Integration & Enablement: FHIR, APIs, interoperability patterns Experience continuity across systems and touchpoints

Requirements

• Must hold at least one Epic Certification or Accreditation in one or more of the following: Prelude Cadence MyChart Cheers Campaigns
• Strong experience in patient registration, scheduling, MyChart, and referrals/authorizations, with a focus on improving access and patient experience
• Demonstrated ability to engage, communicate, and influence executive, clinical, operational, and technical stakeholders
• Bachelor’s degree with 8+ years of relevant healthcare IT experience, or 10+ years without a degree

Nice To Haves

• Background with Epic eMPA and prior authorization workflows
• Experience with additional Epic digital tools such as Welcome and Interconnect
• Demonstrated experience designing or improving digital front door capabilities
• Familiarity with chatbots, conversational interfaces, or AI-assisted digital tools
• Knowledge of FHIR, APIs, and interoperability patterns
• Experience contributing to enterprise architecture governance or participating in ARB
• Exposure to accessibility, usability, or service design principles

Responsibilities

• Lead domain-level architecture strategy for Patient and Digital Experience technologies
• Design and drive the digital front door roadmap, focused on access, engagement, and patient experience
• Architect seamless workflows across scheduling, registration, referrals, and authorizations
• Provide architectural guidance for MyChart, chatbots, AI-assisted tools, and digital engagement platforms
• Partner with executive, clinical, operational, and technical leaders to align digital experience strategy with enterprise goals
• Serve as a contributor in Architecture Review Board (ARB) discussions related to patient-facing technologies
• Establish standards and patterns that promote usability, accessibility, consistency, and scalability
• Evaluate emerging technologies that improve patient self-service, communication, and personalization

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level