Clinical System Specialist

UNM Medical Group • Albuquerque, NM

2d

About The Position

UNM Medical Group, Inc. is hiring for a Clinical Systems Specialist to join our Cancer Center team. This position is a full-time position. Monday through Friday between 7 AM to 5:00 PM. This position requires rotation on-call duties, weekly with flexibility in working extended hours and weekends to meet the business needs of the clinic and providers, on-call hours are rotated bi-weekly, Mon-Fri 5 PM-9PM, Sat & Sun 7:00 AM-5:30 PM. Minimum $44,604 - Midpoint $55,766 Salary is determined based on years of total relevant experience. Salary is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE. Summary: Under direct supervision, provides application support, complex problem analysis and resolution, in-depth application assistance, and serves as the application subject matter expert. Provides training to all clinical and non-clinical staff. Support the implementation of quality measures and process improvement. Participate in a rotating on call schedule

Requirements

• High school diploma or GED with at least 2 years of experience that is directly related to the duties and responsibilities specified.
• Completed degree from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
• Verification of education and licensure (if applicable) will be required if selected for hire.

Responsibilities

• Communicate and collaborate with technical and non-technical personnel to understand and define user needs, gather and analyze data and recommend solutions
• Performs general problem solving and assistance on diverse software applications for department users.
• Receives and records incident related information using a variety of tools, techniques and procedures.
• Conducts analysis, gathers information (i.e. click steps, logs, screen shots), troubleshoots and resolves or recommends resolutions to user problems.
• Collaborate with appropriate personnel on the training of Cancer Center and Hospitals personnel in new applications and changes to systems as applicable, including appropriate staff on all projects requiring training on existing or new systems.
• Serves on committees as a liaison for employees, physician support and training development
• Responsible for designing, developing and implementing training material and resources.
• Coordinate project implementation with vendors associated with specific products.
• May work directly with other support teams, as needed to resolve user issues and request enhancements to the system applications.
• Maintains records related to applications including, user lists, user accounts and security .
• Maintains knowledge of current application developments/trends in area of expertise.
• May provide functional direction to other staff performing the same or similar type of work.

Benefits

• Competitive Salary & Benefits : UNMMG provides a competitive salary along with a comprehensive benefits package.
• Insurance Coverage : Includes medical, dental, vision, and life insurance.
• Additional Perks : Offers tuition reimbursement, generous paid time off, and a 403b retirement plan for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED