Clinical Surgery Coordinator, CSC GI and Liver Clinic

Hennepin Healthcare•Minneapolis, MN

2d•Onsite

About The Position

We are currently seeking a Clinical Surgery Coordinator to join our CSC GI and Liver Clinic team. This 0.90 FTE (72 hours per pay period) role will primarily work on-site (Day, M- F). Purpose of this position: Responsible for organizing and communicating all aspects of a patients’ surgical procedure.

Requirements

High school diploma or equivalent
Three (3) years of clerical experience in a clinical or surgical practice
Strong computer skills. Familiar with Excel, Word
Strong organizational and customer service skills
Must be highly skilled in verbal communication, problem solving, prioritization, and organization
Knowledge of HIPAA/Confidentiality
Basic health insurance knowledge
Basic knowledge of CPT/DX codes
Medical Terminology

Responsibilities

Coordinates surgical procedures for patients with appropriate provider, time, and location
Coordinates and schedules pre and post op appointments for patients per procedural guidelines
Ensures and coordinates necessary tests and imaging are completed and obtained both pre-procedure and post-procedure
Confirms with vendors that all necessary equipment for procedures is available and onsite
Documents and ensures the clinical notes and surgical instructions are entered into Epic
Verifies accurate insurance information and partners with the prior-authorization team to determine if prior-authorization requirements
Communicates prior-authorization process, requirements, and timeline to patients if applicable
Gathers medical records, CPT Codes, Imaging, and supporting documents required for the prior-authorization process
Obtains and scans surgical consent forms
Has an extensive knowledge of procedural guidelines for the surgical practice supported
Frequent communication with surgeons and OR scheduling team to effectively coordinate patient care
Provides accurate, detailed, and timely information to patients regarding test preparations, surgery date, arrival time, and any other directional information needed
Responds to patient questions appropriately and timely
Ensures patients have proper medical clearance and pre-surgical testing as needed
Completes pre-procedure phone calls and confirms appointment times with patients
Performs all aspects of patient care in an environment that promotes patient safety
Assists other members of the department as needed
Collects pre-payments for surgical procedures if applicable
Coordinates patient transportation if needed
Discharge care coordination if needed
Other administrative and clerical duties as assigned