BLIND Clinical Support Technician

Senior LIFE • O'Hara Township, PA

1d

About The Position

The Clinical Support Technician provides project based administrative support to the consulting department.

Requirements

• High school diploma is required.
• At least two years of administrative support experience; pharmacy experience is preferred.
• Knowledge of administrative and clerical procedures
• Knowledge of customer service principles and practices
• Microsoft Office Products including Word, Outlook, Excel, Publisher and PowerPoint
• Excellent verbal and written communication skills
• Professional personal presentation
• Customer service orientation
• Information management
• Organizing and planning
• Attention to detail
• Initiative
• Reliability
• Stress tolerance
• Ability to multi-task, prioritize and manage time effectively
• Ability to use good judgment
• Active listening skills
• Adaptability
• Attention to detail and accuracy
• High energy level
• Patience
• People skills
• Problem-solving skills
• Resilience
• Teamwork
• Ability to read, write, speak and comprehend English
• Uses good judgment and independent decision-making
• Excellent communication skills.
• Ability to work with teams.
• Ability to prioritize assigned tasks.
• Attention to detail and completion of all workflow steps.
• Ability to work in a fast paced, challenging and technical environment.
• Reliable and consistent in timeliness, attendance and quality of work.
• Adhering to the core values of the company which include accountability, integrity, making a difference, quality, respect, stewardship, and teamwork.

Responsibilities

• Provide project-based administrative support to the Grane Rx clinical consulting team, managing multiple priorities and deadlines effectively
• Utilize Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and other clinical/pharmacy software platforms to support daily operations
• Develop and maintain reports, meeting minutes, manuals, agendas, and statistical summaries from drafts, notes, and verbal instructions
• Perform data analytics and generate actionable insights to support internal and external customer needs, including quality metrics and outcome tracking
• Serve as the primary administrator for the Grane Rx web-based customer portal, including posting and updating materials, conducting audits, onboarding new users, and providing ongoing user support and troubleshooting
• Generate, format, and distribute clinical reports to consultant pharmacists, nurses, and pharmacy consultants in a timely and accurate manner
• Support compliance and regulatory documentation efforts, ensuring materials are maintained in accordance with HIPAA and applicable standards
• Manage electronic document storage and organization, ensuring files are current, accessible, and properly maintained
• Coordinate virtual meetings and remote consultation logistics, including scheduling, preparing materials, and managing follow-up documentation
• Perform accurate data entry and maintain logs, workbooks, and databases to support clinical operations
• This position may require work outside normal business hours to meet the needs of the consulting department
• Perform additional duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees