Clinical Support Tech II - Emergency Room Department Hillsborough Campus

UNC Health Care Systems•Hillsborough, NC

32d•$19 - $27•Onsite

About The Position

The Emergency Room Department is looking for a Clinical Support Tech II (CST II) to join their team. The Clinical Support Tech II is a dual role of the Nursing Assistant II and the Health Unit Coordinator. This position required both the Nursing Assistant I and Nursing Assistant II Certifications. Position Offering: Shift: Day & Night Rotating shift. Current need is Day shift. Rotating weekends and holidays Hours: Full time; 36 Hours Per Week; Three 12 hour shifts a week Entity: UNC Medical Center Location: 460 Waterstone Drive, Hillsborough, NC The Clinical Support Technician II assigned to the 15-bed Emergency Department at the Hillsborough Campus delivers direct and indirect care for patients presenting with minor illnesses/ injuries to critical/ trauma injuries. Critical/traumatic injuries may require stabilization and potential transport to the Main ED / Trauma Level 1 Medical Center in Chapel Hill. This diverse environment in a community hospital setting contributes to a challenging and rewarding clinical environment for all members of the multi-disciplinary healthcare team. This Emergency Department has been accredited by the American College of Emergency Medicine as a Level 2 Geriatric Emergency Department and is the first in North Carolina to receive this designation. Geriatric Emergency Departments embrace a variety of best practices that address common geriatric issues. Summary: The Clinical Support Technician II is responsible for assisting the professional caregiver in the delivery of patient care, transporting patient and / or equipment, setting up and maintaining patient rooms, and performing a wide range of clerical, transcription, and maintenance of the patient care unit desk area functions. Performs patient care requiring clinical and procedural knowledge and skills requiring the use of sterile techniques, infusion monitoring, and medical equipment. Coordinates the flow of communications on the patient care unit. The Clinical Support Technician II may or may not be given a defined patient care assignment based on unit needs and the discretion of the manager / charge nurse. Tracks supply inventory, orders supplies and special items. Assists unit with clerical and administrative support including PI audits and data entry.

Requirements

High School diploma or General Education Development (GED)
Listed as a Nursing Assistant I by the North Carolina Department of Health and Human Services
Licensed as a Nursing Assistant II by the North Carolina Department of Health and Human Service
Basic Life Support (BLS) certification
Requires one (1) year of clerical or customer service experience and three (3) months of nursing assistant experience
Must be fluent in verbal and written English language. Capability to develop computer skills if not competent.

Responsibilities

Assist physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies.
Critically review patient care documentation making note of any significant changes in the patient's condition and make an immediate report to a registered nurse or physician.
Provide a variety of clerical tasks to include but not limited to organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/ patient call lights, transcribing physician orders, and maintaining medical records. Perform routine quality assurance audits, safety checks, and inventory of supplies.
Provide administrative and clerical support including PI audits and data entry
Provide clinical support assistance to include, but not limited to, cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re-stocking supplies, transporting patients/ supplies/ specimens, and assisting in the orientation of new employees and students.
Provide direct personal care to patients as outlined in plan of care activities such as bathing, dressing, feeding, assisting with ambulation. Measure and record vital signs, and patient height and weight. May be responsible for specimen collection, skin preps/scrubs, catheter care, capillary blood glucose checks, simple wound care, range of motion exercises, and/or postural drainage. Performs Oxygen room set-up and monitors oxygen flow-rate, performs oropharyngeal and nasopharyngeal suctioning, tracheostomy care, fecal impaction removal, sterile dressing change wound irrigation, IV fluid assembly and monitoring, IV site care and discontinue peripheral IV, ostomy irrigation and care, urinary catheterization and irrigation, performs established oral, nasogastric, gastrostomy tube feeding
Reinforce routine teaching given to patients by the registered nurse or physician and document patient understanding of instructions. Distributes patient education materials at the request of patients and/or health care providers