Clinical Support Supervisor (Temp-to-Hire)

Arine-posted 6 months ago

$55,000 - $60,000/Yr

Full-time • Mid Level

Remote • San Francisco, CA

101-250 employees

Hospitals

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We are looking for a Lead Clinical Support Specialist to assist in leading one of the clinical teams that uses the Arine platform to deliver excellent outcomes for our customers. The purpose of the Lead Clinical Support Specialist position is to assist in managing a patient engagement program that achieves five-star results across a variety of Medicare Part C and Part D measures. The Lead Clinical Support Specialist partners with the Lead Clinical Pharmacist to achieve these results by setting a strategic approach with Arine leadership and with other Clinical Care Leads, by managing a dedicated Clinical Care Support team that engages patients, providers and pharmacists to drive excellent medication outcomes, and engaging client teams and Arine Customer Success to align expectations and communicate roadblocks and progress. This role encompasses all of Arine's Clinical Care team activities.

Support oversight of goals, progress, and resource allocation of an Arine full-service clinical project
Develop intervention strategies to optimize medication utilization, achieve quality measures, and other established goals
Manage team productivity and timelines to ensure goals are met
Ensure quality assurance standards are met
Represent Arine's Clinical Care team at customer meetings, as well as lead internal staff meetings
Hire, train, and schedule team members and help lead in the growth and development of the team
Manage and conduct performance reviews for assigned team members
Respond to questions by patients, providers, and other professional personnel and team members
Comply with all company policies and state and federal rules and regulations

At least 12 months experience managing a Clinical, Patient or Customer Support Team, with a track record of excellence and demonstrated leadership (required), experience within the healthcare field preferred
Team management and coaching experience required, preferably within a remote setting
Excellent analytical skills
Ability to quickly problem solve and triage both clinical and operational situations
Ability to organize and set priorities which accurately reflect the relative importance of job responsibilities
Excellent communication and project management skills
Ability to engage with the patients, promote adherence and treat patients with empathy and compassion
Strong grasp of standard workflows for medication adherence
Ability to apply judgment and make informed decisions in order to work independently and meet deadlines
Ability to work effectively within a team and foster effective working relationships and build consensus
Eagerness to learn new skills in a fast-paced, dynamic environment
Strong computer skills, including facility with Microsoft Word, Excel, Google Spreadsheets, and Google Documents

Full benefits starting from day one
Opportunity to contribute to the company's growth and shape its future
Unparalleled learning and growth prospects
Collaboration with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs

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