Clinical Support Supervisor (Temp-to-Hire)

Arine

196d • $55,000 - $60,000

About The Position

Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. The Lead Clinical Support Specialist position is designed to assist in managing a patient engagement program that achieves five-star results across a variety of Medicare Part C and Part D measures. This role involves partnering with the Lead Clinical Pharmacist to set a strategic approach with Arine leadership and other Clinical Care Leads, managing a dedicated Clinical Care Support team, and engaging client teams to align expectations and communicate roadblocks and progress.

Requirements

• At least 12 months experience managing a Clinical, Patient or Customer Support Team, with a track record of excellence and demonstrated leadership (required)
• Experience within the healthcare field preferred
• Team management and coaching experience required, preferably within a remote setting
• Excellent analytical skills
• Ability to quickly problem solve and triage both clinical and operational situations
• Ability to organize and set priorities which accurately reflect the relative importance of job responsibilities
• Excellent communication and project management skills
• Ability to engage with the patients, promote adherence and treat patients with empathy and compassion
• Strong grasp of standard workflows for medication adherence
• Ability to apply judgment and make informed decisions in order to work independently and meet deadlines
• Ability to work effectively within a team and foster effective working relationships and build consensus
• Eagerness to learn new skills in a fast-paced, dynamic environment
• Strong computer skills, including facility with Microsoft Word, Excel, Google Spreadsheets, and Google Documents

Responsibilities

• Support oversight of goals, progress, and resource allocation of an Arine full-service clinical project
• Develop intervention strategies to optimize medication utilization, achieve quality measures, and other established goals
• Manage team productivity and timelines to ensure goals are met
• Ensure quality assurance standards are met
• Represent Arine’s Clinical Care team at customer meetings, as well as lead internal staff meetings
• Hire, train, and schedule team members and help lead in the growth and development of the team
• Manage and conduct performance reviews for assigned team members
• Respond to questions by patients, providers, and other professional personnel and team members
• Comply with all company policies and state and federal rules and regulations

Benefits

• Full benefits starting from day one
• Dynamic role with opportunities for learning and growth
• Collaboration with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs
• Possibility of extension or conversion to a permanent role based on performance and business needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees