Clinical support specialist

University of Minnesota Physicians•Minneapolis, MN

2d•$22 - $31•Onsite

About The Position

Why M Physicians? Our dedicated Eye Care team of Ophthalmologists, Optometrists, Orthoptists and Nurses, along with Certified Technicians and Assistants, provide next level diagnosis and treatment of disorders of the eye using state of the art technology. Our providers specialize in various ophthalmology and optometry subspecialties including Cornea and Refractive Surgery, Glaucoma, Neuro Ophthalmology, Ophthalmic Plastic and Reconstructive Surgery, Pediatric Ophthalmology and Strabismus, and Vitreoretinal Disease. Our all-inclusive approach ensures our present and future patients receive the best outcome possible. What you will do as a Clinic Support Specialist: Coordination of care/information with care team and/or administration Secures information pertinent to the patient visit Obtains internal and external records Arranges for courier service when needed to obtain records Completes intake with as much data/facts/information as possible to assure appropriate registration, scheduling and insurance reimbursements Provides Right Fax management Handles mail retrieval and distribution Creates new patient packet according to individual patient needs Pages and messages providers and care coordinators regarding urgent issues that need to be addressed in a timely matter Communicates with patients regarding eligibility for clinical trials Meets with patients upon arrival to clinic to introduce themselves and care coordinator Collects all relevant records for patients going back as far as needed to make sure complete medical history is maintained Works behind the scenes to make sure all pre-appointment needs are met, minimizing the patient’s need to call multiple offices for services What you will need: Post high school education in medical related area or equivalent experience Prior experience in patient scheduling and registration in a clinic setting Two to three years of strong customer service experience Basic research skills regarding clinical trials Good medical terminology skills Excellent interpersonal and communication skills Location: Phillips-Wangensteen Building - 516 Delaware Street SE Minneapolis, MN 55455 Hours: 40 hours/week Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more! Compensation: 21.62 - 31.35 USD Hourly At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance. University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond. Join us on a mission to advance medicine. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Company Overview: At University of Minnesota Physicians (M Physicians), we are on a mission to deliver exceptional patient care, advance medicine through research, and train the next generation of health professionals. M Physicians is the multi-specialty group practice for the University of Minnesota Medical School faculty clinicians, community-practice clinicians, advanced practice providers, and healthcare professionals. We serve the land grant mission of the University by providing high quality specialty and primary care, innovative and leading-edge cures and treatments, and access to the latest evidence-based care to patients across the state of Minnesota and beyond. Employment Update: As an organization deeply rooted in our community, it’s our responsibility to protect the wellbeing of our teams, provide a safe and healthy environment for those we serve, and to set an example for our neighbors. We take our obligation to care for our patients seriously. That is why M Physicians is requiring all employees, providers, learners and volunteers to receive an annual Flu vaccination unless a reasonable accommodation or exemption is granted. Application Instructions: External Candidates: Click “Apply” and sign in with your account. If you are a new applicant, select “Create Account”. Employees: If you are a current University of Minnesota Physicians employee, please log into Workday to access our Internal Careers Site. Contingent Workers: If you are not an employee but have an active Workday account with the University of Minnesota Physicians, please log into Workday and apply using the Find UMP Jobs Worklet.

Requirements

Post high school education in medical related area or equivalent experience
Prior experience in patient scheduling and registration in a clinic setting
Two to three years of strong customer service experience
Basic research skills regarding clinical trials
Good medical terminology skills
Excellent interpersonal and communication skills

Responsibilities

Coordination of care/information with care team and/or administration
Secures information pertinent to the patient visit
Obtains internal and external records
Arranges for courier service when needed to obtain records
Completes intake with as much data/facts/information as possible to assure appropriate registration, scheduling and insurance reimbursements
Provides Right Fax management
Handles mail retrieval and distribution
Creates new patient packet according to individual patient needs
Pages and messages providers and care coordinators regarding urgent issues that need to be addressed in a timely matter
Communicates with patients regarding eligibility for clinical trials
Meets with patients upon arrival to clinic to introduce themselves and care coordinator
Collects all relevant records for patients going back as far as needed to make sure complete medical history is maintained
Works behind the scenes to make sure all pre-appointment needs are met, minimizing the patient’s need to call multiple offices for services