Clinical Support Specialist New England area

Waters Corporation•Milford, MA

3d•Remote

About The Position

Waters is a leader in life sciences tools, starting with liquid chromatography technologies in the 1960s. Since then, Waters has pioneered analytical techniques across markets including Clinical Diagnostics, Food & Environmental, Pharmaceuticals, and Materials. In Clinical Diagnostics, Waters has leading LC-MS technologies, which are already used for many applications including therapeutic drug monitoring, newborn screening, toxicology, and endocrinology. Our vision is for Waters to lead the continued broad-based adoption of LC-MS in the clinical and forensics space. As a Clinical Support Specialist New England area, you will support both our clinical and forensics customers through pre-sales and post-sales activities. Reporting to the US Applications and Support Manager, Clinical Business Unit, you will join a passionate, agile team to develop innovative solutions to address high unmet needs and establish Waters as the leader in clinical LC-MS diagnostics markets. So, are you looking for an impactful role for a fast-growing company that helps advance science and human well-being? Would you like the freedom of being field based where no day is the same and you get the opportunity to become a trusted advisor to our customers? Are you looking for lots of opportunities to grow, develop, learn, and progress in your career? Do you want to work for a global best-in-class, innovative technology organization who are highly focussed and committed to Diversity, Equity, and Inclusion? If your answers are yes, then we would love to hear from you! With Waters being a Global Organization, there are endless opportunities for you to learn, grow and develop. Many of our team members have advanced their careers either in their current roles or moving into different parts of our business such as service, sales, global support, and leadership.

Requirements

We ask that you are interested in science, problem-solving, application support, and people!
You could have a laboratory, analytical, chemistry, or engineering background.
It’s important that you are flexible and enjoy variety in your role as well as being able to build trusted relationships with our customers.
You are a true expert in liquid chromatography and mass spectrometry and want to utilize these skills to support our customers.
You want to travel roughly 50% of your time, mainly in the New England area, but also sporadically to other states.
You live close to the Milford headquarters
You live close to a major airport in the region.

Nice To Haves

Understanding of clinical and forensic LC/MSMS applications is an advantage.
Speaking Spanish is an advantage.

Responsibilities

Demonstrate Waters clinical solutions to our customers through sample analyses in our demo lab facilities (mainly Milford, MA).
Support our sales colleagues with your technical expertise through joint visits or internal meetings.
Train and support our customers with their Waters LC/MS instruments, either remotely or on-site.
Work closely together with our service organization in support of our customers, by analyzing and reviewing system and scientific data to determine the source of problems and recommending corrective actions.
Manage customer expectations by communicating work performed and providing follow-up plans if required.
Build strong rapport and trusted advisor partnerships with our customer base to provide them with suitable advice and support on Waters products and services – always looking for potential opportunities as to how Waters can further advance their laboratory operations.
To help achieve the above, you will get the best possible training, be supported by a fantastic US Clinical Applications and Support Team, and embark on a continuous learning and development pathway.

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